With technical and professional-methodical competence, our ITIL experts advise our customers in all questions concerning the design and organization of processes and the further development of a modern service desk.
Enterprise Service Desk
IT services are evolving into business services as the boundaries between technology and business disappear.
Your fast access to a modern, scalable service desk
IT services are evolving into business services as the boundaries between technology and business disappear.
From process consulting, tool selection and installation to the implementation of the service catalog and the associated governance, workflows and reports: we support our customers with tried-and-tested standards when it comes to making a central contribution to the success of the company with a high-performance service desk and the services organized within.
The Jira Service Desk supports the simultaneous use as
- ITIL certified ITSM solution
- Customer Self Service Platform
- Help Desk
Webinar On-Demand
Our services
- Consulting / workshop for the design of the service delivery model including the operational and governance structures of a modern service desk, including
- Efficient ticket management
- Powerful roles and functions
- Useful request types
- Effective workflows
- Team-oriented real-time communication
- Appropriate monitoring goals
- Key figure based reporting incl. SLA tracking
- easy to use - Self Service Potentials
- Identification of automation potentials
- Installation, implementation including interfaces and rollout services
- Training incl. Key User Ramp Up
- Administration and support
- Cloud and Hosting Services
- Rightsizing and licensing consulting
Book the Starter Package for your individual milestone plan to implement or optimize your IT Service Desk or contact our Atlassian Expert Team at [email protected]!
Jira Service Desk as ...
... ITIL certified ITSM solution
ITIL certified ITSM solution
The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.
Out-of-the-box ITIL Processes
PinkVERIFY certified; Incident, problem and opportunity management processes
Creating a knowledge base
Add a knowledge base (Confluence) to Jira Service Desk;
help customers to help themselves (End User Help)
Report on important metrics
Overview of business-critical metrics;
improve performance by identifying bottlenecks before they occur
Use customer feedback
Collection of customer feedback after completed request; direct communication to the team/employee
Automate repetitive tasks
Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization
Provision of SLAs
Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams
… Customer Self Service Plattform
Customer Self Service Plattform
The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and managed services for all purposes.
Customize the branding
Branding customer portal; point-and-click interface and no code
Creating a knowledge base
Add knowledge base (Confluence) to Jira Service Desk; help customers help themselves
Listen to your customers
Transforming feedback into customer satisfaction; tracking customer satisfaction with CSAT reporting
Speak the language of your customers
Worldwide first-class customer service with 8 supported languages; ready to use
Context related support
Integrated widget; customers can submit support requests from any website or product
Report on important metrics
Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur
… Help Desk
Help Desk
The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.
Out-of-the-box ITIL Processes
PinkVERIFY certified; Incident, problem and opportunity management processes
Provision of SLAs
Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams
Creating a knowledge base
Add a knowledge base (Confluence) to Jira Service Desk;
help customers to help themselves (End User Help)
Automate repetitive tasks
Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization
Extend your helpdesk experience
Choose from more than 500 apps in the Atlassian Marketplace; customize Jira Service Desk for all purposes
Report on important metrics
Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur
Our Success Stories:
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Technologie
Enterprise Service Desk
Technologie
Enterprise Service Desk
Referenz
10/4/21
Support for IBM software licenses and ILMT for GLS
Referenz
10/4/21
Support for IBM software licenses and ILMT for GLS
Referenz
10/4/21
Support for IBM software licenses and ILMT for GLS
Technologie
Jira Service Management from Atlassian
Technologie
Jira Service Management from Atlassian
Technologie
Jira Service Management from Atlassian
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Service Management
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Content Management (ECM) & Archiving
Service
Enterprise Service Management
Technologie
Our starter packages
Technologie
Our starter packages
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Webcast: Productive teams lead to satisfied customers
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