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Third Party Integration

Integration of HCL Connections and Connections Engagement Center (CEC) between Jira and Confluence

ICEC Atlassian Confluence & Jira Integration

In addition to IBM Connections and ICEC, many companies use additional tools such as the Wiki Confluence or the ticketing solution Jira, which are specialized for particular groups and tasks, mostly in parts of the organization. For their users, however, this means regularly juggling a number of platforms, browser windows, users and passwords in their everyday work. The concept of bringing the most important information together in a central Digital Workplace platform (HCL and beyond) is now being consistently continued with the ICEC Atlassian Confluence & Jira integration. 

Atlassian Integration Features

  • Based on the versatile Integration Center
  • Single Sign On
  • Jira Widgets
  • Confluence Widgets 

Atlassian Integration Benefits 

  • Fewer platform jumps
  • Find information faster
  • Facilitate the entry into the Atlassian world for new or irregular users 
  • Possibility of new dashboard options integrated in ICEC pages 
  • New backend options for a social intranet based on a Confluence Wiki instead of the CNX Wiki for static content like documentation etc. 
  • Basic technology available for various other integration scenarios 

A uniform basic technology for various other integration projects

To ensure integration of different systems, the Integration Center consists of a NodeJS server, which optionally runs on a Docker Container onPremise or is hosted by TIMETOACT in a private or public cloud. The NodeJS server is used as a stable middleware to manage the various authentication methods via OAuth. Thus ICEC becomes a platform for information from different systems. 

Further assets & integrations can be easily integrated into the Integration Center, for example: 

Our Success Stories:

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Headerbild zur Third Party Integration
Technologie

Third Party Integration

The concept of bringing together the most important information in a central Digital Workplace platform (HCL and beyond) is now being continued with the ICEC Atlassian Confluence & Jira integration.

Headerbild zur Third Party Integration
Technologie

Third Party Integration

The concept of bringing together the most important information in a central Digital Workplace platform (HCL and beyond) is now being continued with the ICEC Atlassian Confluence & Jira integration.

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Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

Headerbild zu Tempo Customizing und Integration
Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

Headerbild zu Tempo Customizing und Integration
Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

Software License Consulting & Cost Optimization
Technologie

Our starter packages

Fast access to a modern and scalable service desk, efficient task and Project Management across all business processes and performance check

Software License Consulting & Cost Optimization
Technologie

Our starter packages

Fast access to a modern and scalable service desk, efficient task and Project Management across all business processes and performance check

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

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Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

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Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

Software License Consulting & Cost Optimization
Technologie

Our starter packages

Fast access to a modern and scalable service desk, efficient task and Project Management across all business processes and performance check

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

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Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

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Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

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Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

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Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

Logo Atlassian Confluence
Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

Headerbild zum Enterprise Service Portal
Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

Logo Jira Service Management
Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

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Talend Data Integration

Talend Data Integration offers a highly scalable architecture for almost any application and any data source - with well over 900 connectors from cloud solutions like Salesforce to classic on-premises systems.