Commerce & Customer Experience, CRM

Achieve a positive customer experience with your digital strategies and ensure the continued success of your company.

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses. We support you in building long-term customer relationships and increased customer lifetime value.

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Building long-term customer relationships

In the "Age of the Customer", building a perfect user experience based on analytics is imperative for building long-term customer relationships and increased customer lifetime value.

Customer Experience

We optimize the customer experience

From design and digital strategies to the optimal customer journey, we help you to inspire and retain customers in the long term. Using web analytics, we create a basis of user insights and optimize the digital interaction with customers and the customer journey.

Our building blocks for optimizing the customer experience:

The TIMETOACT GROUP has implemented our requirements really well. We are very happy with the result.

Klaus-Hubert Fugger CEO Press / Communications + IT Wirtschaftsrat der CDU e. V.

Challenge

Optimal user experience

The demand for user interfaces that simplify user interactions and create added business value is increasing. Numerous tools and methods help to raise UI / UI to a new level.

UI / UX

User interfaces with added value

For more than 20 years we have been developing trend-setting mobile & web applications especially for IBM i users. We combine state-of-the-art technologies with expertise in user experience (UX) and user interface (UI) for one goal: the perfect user experience on the optimal platform.

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Inspire customers online

Retail has been passed through an enormous process of change for several years. The growth of online retailing is changing entire market structures. This means that manufacturers and wholesalers are increasingly selling directly to their end customers. The relationship between the individual channels is also changing. Customer experiences must be as similar as possible online and offline. Switching between channels must no longer be a problem for the customer.

E-Commerce

We find individual solutions for your e-commerce strategy

Keeping up with these diverse and fast-moving developments requires a strong partner. synaigy is a specialist in e-commerce and uses numerous different systems. We find individual solutions for your e-commerce strategy, from the creation of a new store to the modern redesign of an existing platform.

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Service

Customer Experience & Retention

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.

Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Referenz

Custom licensing

For the first time, MARKANT is using a licensing concept that has been specially adapted to the company. TIMETOACT supports the introduction.

Die Videokonferenzlösung von Google Workspace Meet

Unternehmen

Customer Portal

CLOUDPILOTS Customer Portal.

Unternehmen 9/16/20

synaigy

synaigy – the Digital Agency for your strategic project in digital customer dialogue offers suitable solutions in all relevant areas of Digital Customer Engagement.

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IT & Customer Service

Improve customer service and IT management with Freshworks—we provide the optimal solution and support you with a smooth implementation.

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Our customer projects | Customised IT solutions

Numerous customers already rely on our know-how and expertise.

Referenz

Customer Relationship Management with Jira and Confluence

TOPMOTIVE Group, a leading provider of catalog and information systems in the automotive aftermarket, used Atlassian tools to bundle and provide sales-related information in one system.

News

Customer benefit: 5 IT consulting firms merge to form ATV

On October 1, 2025, four brands of the TIMETOACT GROUP will combine their strengths: ARS, brainbits, TIMETOACT Software & Consulting, and X-INTEGRATE will merge to form ATVANTAGE GmbH. Read more.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.

Referenz

The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

Service

Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Service

Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected.