Commerce & Customer Experience, CRM

Commerce & Customer Experience, CRM

Achieve a positive customer experience with your digital strategies and ensure the continued success of your company.
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In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses. We support you in building long-term customer relationships and increased customer lifetime value. 

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Building long-term customer relationships

In the "Age of the Customer", building a perfect user experience based on analytics is imperative for building long-term customer relationships and increased customer lifetime value.

Customer Experience

We optimize the customer experience

From design and digital strategies to the optimal customer journey, we help you to inspire and retain customers in the long term. Using web analytics, we create a basis of user insights and optimize the digital interaction with customers and the customer journey.

Our building blocks for optimizing the customer experience:

Web analytics

Web analytics is the basis for an optimal customer experience. Standard KPIs such as sales, average shopping cart value and bounce rate are interesting.

Digital empathy

With brytes, we are taking a completely new approach. We bring the behavioral aspects of the purchasing and decision-making process to the fore.

New Customer Journey

Studies have shown that a large part of the customer journey is already over by the time a prospect contacts a provider. We optimize the digital touchpoints.

The TIMETOACT GROUP has implemented our requirements really well. We are very happy with the result.

Klaus-Hubert Fugger CEO Press / Communications + IT Wirtschaftsrat der CDU e. V.
Challenge

Optimal user experience

The demand for user interfaces that simplify user interactions and create added business value is increasing. Numerous tools and methods help to raise UI / UI to a new level.

UI / UX

User interfaces with added value

For more than 20 years we have been developing trend-setting mobile & web applications especially for IBM i users. We combine state-of-the-art technologies with expertise in user experience (UX) and user interface (UI) for one goal: the perfect user experience on the optimal platform.

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Inspire customers online

Retail has been passed through an enormous process of change for several years. The growth of online retailing is changing entire market structures. This means that manufacturers and wholesalers are increasingly selling directly to their end customers. The relationship between the individual channels is also changing. Customer experiences must be as similar as possible online and offline. Switching between channels must no longer be a problem for the customer.

E-Commerce

We find individual solutions for your e-commerce strategy

Keeping up with these diverse and fast-moving developments requires a strong partner. synaigy is a specialist in e-commerce and uses numerous different systems. We find individual solutions for your e-commerce strategy, from the creation of a new store to the modern redesign of an existing platform.

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Service

Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
Digital Workplace & Employee Experience
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Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Unternehmen 9/16/20

synaigy

synaigy – the Digital Agency for your strategic project in digital customer dialogue offers suitable solutions in all relevant areas of Digital Customer Engagement.
Headerbild zur AI Factory for Insurance
Service 7/5/21

AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.
Headerbild zu Smart Insurance Workflows
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Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes.

Headerbild zu Digitalem Ökosystem
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Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data are securely exchanged via common digital interfaces.

Articifial Intelligence & Data Science
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Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data.

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Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
Security, Identity & Access Management
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Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected.

Branche

Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.
Headerbild zur offenen und sicheren IT bei Versicherungen
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Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.
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Agile Transformation & New Work

React quickly and purposefully to foreseeable and unforeseeable events with Agile Transformation and New Work.
Teaserbild zu Software Asset Management (SAM)
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Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.
Process Integration & Automation
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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Headerbild zu Intelligente Dokumentenverarbeitung / Intelligent Document Processing
Service 8/11/21

Intelligent Document Processing (IDP)

Intelligent Document Processing (IDP) involves the capture, recognition and classification of business documents and data from unstructured and semi-structured texts.
Analytics und Business Intelligence
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Analytics & Business Intelligence

Analytics & Business Intelligence has become increasingly important in recent years.

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API Economy, DevOps, Low Code & MACH

Customer-oriented solutions on the topics of API economy, DevOps, low code and MACH (microservices, API-first, cloud-native and headless architecture)

Training
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Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

Service

Monitoring & Service Assurance

Identify and resolve problems quickly with monitoring and service assurance to increase customer satisfaction.
Headbilder zu innovativem Schadenmanagement für Versicherungen
Branche

Effective claims management for insurers

Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they have to keep the costs of claims and benefits management low so that insurance premiums remain affordable.