Dauer
7 Stunden
Preise
650,00 €
Zielsetzung
Das Training „Managing Jira Service Projects (Cloud)“ gibt eine solide Einführung, wie ein Service Desk mit Jira Service Management eingerichtet und betrieben werden kann. In praktischen Übungen lernen die Teilnehmer:innen die entscheidenden Konfigurationsaufgaben beim Aufsetzen eines Service Desks mit Jira Service Management kennen.
Die Themen beinhalten das Konfigurieren und Anpassen des Kundenportals, das Erstellen von Warteschlangen und Service License Agreements (SLAs) für das Service-Team. Ebenso wird die Verknüpfung mit einer Knowledge Base behandelt, wie man Nutzer hinzufügt und der Service Desk automatisiert werden kann.
Das Training beinhaltet eine Auswahl von Use Cases, um das Verständnis der Jira Service Desk Administration zu fördern. Best Practices werden für jedes Thema bereit gestellt.
Zielgruppe
Alle, die für das Aufsetzen eines Jira Service Projektes in Jira Service Management verantwortlich sind, wie z.B: Jira Administratoren, Service Projekt Administratoren, Service Projekt Manager, Team Manager, IT Manager
Inhalte
- Erstellen eines Service Desk Projektes
- Aufsetzen von Anfrage-Typen
- Erstellen von Warteschleifen
- Erstellen von Service License Agreements (SLA)Verlinken des Service Desks mit einer Confluence Knowledge Base
- Hinzufügen eines E-Mail Accounts
- Anpassen des Brandings von Kundenportal und Global Help Desk
- Hinzufügen von Agenten, Kunden und anderen Jira Benutzern
- Erstellen und Anpassen von Automationsregeln
- Aufsetzen von Anfrage-Typen
- Erstellen von Warteschleifen
- Erstellen von Service License Agreements (SLA)Verlinken des Service Desks mit einer Confluence Knowledge Base
- Hinzufügen eines E-Mail Accounts
- Anpassen des Brandings von Kundenportal und Global Help Desk
- Hinzufügen von Agenten, Kunden und anderen Jira Benutzern
- Erstellen und Anpassen von Automationsregeln
Voraussetzungen
Training "Jira Administration Part 1 (Cloud)" oder vergleichbare Erfahrung
Ihr Kontakt
Kerstin Dosin
Kontakt
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Cloud)
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Managing Jira Projects (Data Center)
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Managing Jira Service Projects (Data Center)
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Managing Jira Projects (Data Center)
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Jira Essentials with Agile Mindset (Cloud)
![](/CWX/Services/Training/Trainingskalender/Jira%20Essentials%20with%20Agile%20Mindset%20%28Cloud%29/24671/image-thumb__24671__MediumTileGrid-item-main-s1-3/Atlassian-Jira-Essentials-Agile-4x3.jpg)
Jira Essentials with Agile Mindset (Cloud)
![](/CWX/Services/Training/Trainingsbeschreibungen/Atlassian-Trainings/24293/image-thumb__24293__MediumTileGrid-item-main-s1-3/Atlassian-Jira-Workflow-4x3.jpg)
Getting More from Jira Workflows (Cloud)
![](/CWX/Services/Training/Trainingsbeschreibungen/Atlassian-Trainings/24293/image-thumb__24293__MediumTileGrid-item-main-s1-3/Atlassian-Jira-Workflow-4x3.jpg)
Getting More from Jira Workflows (Cloud)
![](/CWX/Services/Training/Trainingsbeschreibungen/Atlassian-Trainings/24293/image-thumb__24293__MediumTileGrid-item-main-s3-3/Atlassian-Jira-Workflow-4x3.jpg)