Thanks to ISO/IEC 19770-1 certified licence management, HDI reduces risks and saves costs

With the support of TIMETOACT GROUP, HDI officially proves the quality of its ITAM system and receives certification according to ISO/IEC 19770-1.Download success story

Since the beginning of 2023, companies who wants to demonstrate the quality and maturity of their IT Asset Management System (ITAMS) internally and externally has had the opportunity to be certified in accordance with ISO/IEC 19770-1. In February 2023, HDI AG became the world's first end-user organization to be certified according to ISO/IEC 19770-1. With its effective and efficient ITAM system, HDI IT gains comprehensive transparency over its IT assets and benefits from risk reductions and cost savings. TIMETOACT GROUP accompanied the insurance group on its way there, starting with ITAM maturity analyses, identification and implementation of optimization measures up to obtaining the certification.

Initial Situation:
  • High complexity of license management and experience with audits
  • Requirement to implement and maintain an effective and efficient IT asset management system
  • Requirement: optimize costs in the long term and reduce the impact & frequency of audits
Solution:
  • Evolution from a reactive approach to proactive license management
  • Regular maturity assessments based on the ISO/IEC 19770-1 standard
  • Implementation based on the ISO "Plan-Do-Check-Act" process model
Result:
  • HDI is the first end-user company worldwide to receive ISO/IEC 19770-1 certification
  • Wins the Jury Award and the Overall SAM Project Awards at SAMS DACH 2023
Added value of certification:
  • Establish and maintain the most effective ITAM function possible.
  • The review by an independent third party
  • Improving the efficiency of ITAM
  • Reducing the impact and frequency of audits
  • Expanding the scope of existing ISO standards

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HDI recognizes cost optimization potential of ITAM

IT Asset Management (ITAM) often does not have the best reputation internally in companies. ITAM is often seen as a doom and gloom solution that ultimately only generates costs and doesn't bring much in the way of benefits. But exactly the opposite is the case. With an optimal ITAM, companies can save costs because they know exactly what they need and only buy/rent the IT assets they really need. In addition, costs are avoided because the risk of a negative audit is reduced, in which relicensing at higher prices or even penalties could be threatened.

HDI, a multi-brand insurance group based in Germany, recognized the benefits of ITAM and in 2015 set itself the goal of implementing and maintaining an effective and efficient IT asset management system. Due to the high complexity of license management and a corresponding audit history, the insurance group decided to rely on the support of TIMETOACT GROUP in 2016.

The benefits of ITAM are much broader than people think. It is the nucleus for every other IT process. If you don’t know what you have, you can’t manage it. The audit process was the perfect way to get all the relevant stakeholders across the business in one room to make the case for ITAM and demonstrate its value.

Patrick MilasSoftware License ManagerHDI IT

From reactive to proactive license management

At the beginning, HDI's license management concentrated on implementing the results of the software license audits, closing license gaps that had been identified, and making initial improvements in the handling of licenses. In the course of this, the TIMETOACT GROUP experts carried out initial analyses of the ITAM system. The goal was to sustainably improve the IT asset management, optimize costs in the long term and reduce the impact and frequency of audits. With this implementation, the maturity of HDI's ITAM system increased and evolved from a reactive to a proactive license management.

An important part of this change were regular maturity assessments based on the ISO/IEC 19770-1 standard, which laid the foundation for certification at an early stage. Following the ISO process model "Plan-Do-Check-Act", the experts of TIMETOACT GROUP together with HDI were responsible for the improvement of governance.

Process Modell "Plan-Do-Check-Act"

This included the development of a business plan, creation of policies, description of roles, assignment of responsibilities and definition of processes. The first step was to create an optimal basis ("plan") in order to subsequently introduce and operate the governance ("do"). In this model, regular reviews of the performance of the ITAM system ("check") were of central importance. This revealed any gaps that still existed and defined measures that led to continuous improvement ("act").

In 2022, HDI was very confident about the quality of its ITAM system and the processes and governance behind it. However, without a globally recognized ISO/IEC 19770-1 certification, the insurance group had no way to officially test and demonstrate its maturity to internal and external stakeholders, which is of enormous value, especially for an insurance company.


HDI puts its license management to the test

Dr. Jan Hachenberger, Head of Performance Strategy at TIMETOACT GROUP and member of the ITAM Standards Committee, informed HDI about the ITAM Forum's intentions to develop the world's first certification system according to ISO/IEC 19770-1.

As soon as we heard about The ITAM Forum’s plans to develop such a certification, we leapt at the opportunity to put ourselves to the test.

Patrick MilasSoftware License ManagerHDI IT

The certification process comprises a total of four phases:

  • GAP analysis:
    As part of a pre-audit, an overview of the ITAM system is created and the maturity level is assessed.

  • Audit:
    The actual audit or examination of the ITAM system is performed by an external auditor. Until this audit, the company has time to close the last gaps that were discovered in the GAP analysis.

  • Assessment Report:
    The company has the opportunity to correct non-conformities within a certain period of time.

  • Certification:
    After successful audit, the company obtains the certification, which is valid for three years.

Depending on the company and the maturity of the ITAM system, the certification process  takes different lengths of time. Since HDI had already done preparatory work for years and always aligned its ITAM with the ISO standard, the certification process at HDI took only a few months.

As an official ITAM Forum Certification Patron, TIMETOACT GROUP supports customers in the preparation ("readiness") and in the actual certification process. Thus, the TIMETOACT GROUP experts not only acted as trusted advisors and advocates for HDI, but also for the external auditor.


Advantages for HDI through ISO/IEC 19770-1 certification

  • Create and maintain the most effective ITAM function:
    By aligning its management systems with the global standard, HDI can ensure that its services meet the highest standards of IT asset management.

  • The verification of an independent third party:
    The process for obtaining ISO 19770-1 included a multi-stage audit by Brand Compliance, currently the world's only official auditor of the system. This determined that HDI met the high standards.

  • Improve the efficiency of ITAM:
    Regular performance analysis and continuous improvements ensure that HDI's processes are as optimal as possible

  • Reducing the impact and frequency of audits:
    Better preparation makes audits less disruptive to the business and less likely to result in an expensive and unbudgeted outcome. In addition, it is desirable that certification discourages manufacturers from auditing.

  • Expanding the scope of existing ISO standards:
    Adding ISO 19770-1 to existing certifications (ISO 27001 and ISO 9000) brings additional efficiencies and improvements to HDI's management systems.

The certification process is always a win-win. Either at the end you know exactly what you have and you meet the international standards, or gaps are identified where there is still potential for action. So no matter how the certification process ends, the company always benefits.

Patrick MilasSoftware License ManagerHDI IT

Successful ISO certification according to 19770-1

In February 2023, HDI finally became the world's first end-user company to achieve ISO/IEC 19770-1 certification, which is now valid for a period of three years, during which two surveillance audits and, if necessary, a re-certification will take place.

Following the certification, HDI, in cooperation with TIMETOACT GROUP, won the Jury Award and the Overall SAM Project Award at SAMS DACH 2023, recognizing the best overall SAM project and the best individual solution in a SAM project. The jury consisted of selected SAM experts in DACH. Based on this good cooperation, HDI will now take over the ITAM Forum Chapter Germany leadership with TIMETOACT GROUP as co-lead/representative.

The ITAM experts of TIMETOACT GROUP supported us throughout the entire development process of our ITAM system with best-practice consulting from conception to implementation. With their broad network and wealth of experience, they were always a good partner for us for all questions that even went beyond ITAM

Patrick MilasSoftware License ManagerHDI IT

HDI still improves its ITAM - according to the motto "after certification is before certification". The IT Asset Management Experts of TIMETOACT GROUP continue to support the insurance group in the regular review and continuous improvement of the ITAM system.

HDI is a multi-brand insurance company based in Hannover, Germany. It is part of the Talanx Group and offers personal and commercial insurance. HDI operates in more than 175 countries through branches, subsidiaries and affiliates and offers international industrial insurance programs. HDI IT provides services for the German primary insurance business and the non-independent foreign branches. 

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Part 1: Data Analysis with ChatGPT

In this new blog series we will give you an overview of how to analyze and visualize data, create code manually and how to make ChatGPT work effectively. Part 1 deals with the following: In the data-driven era, businesses and organizations are constantly seeking ways to extract meaningful insights from their data. One powerful tool that can facilitate this process is ChatGPT, a state-of-the-art natural language processing model developed by OpenAI. In Part 1 pf this blog, we'll explore the proper usage of data analysis with ChatGPT and how it can help you make the most of your data.

TIMETOACT
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Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

TIMETOACT
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Talend migration in record time

TIMETOACT migrated the Talend Data Integration Suite, including all workflows and processes, to the internal system environment of the municipal utility (with a subscription license) within a very short period of time and will continue to provide support as a support partner in the future if required.

TIMETOACT
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Flexibility in the data evaluation of a theme park

With the support of TIMETOACT, an theme park in Germany has been using TM1 for many years in different areas of the company to carry out reporting, analysis and planning processes easily and flexibly.

TIMETOACT
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Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend. With this standardized data management, TRUMPF will receive reports based on reliable data in the future and can also transfer the model to other departments.

TIMETOACT
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Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

TIMETOACT
Technologie
Headerbild zu IBM Decision Optimization
Technologie

Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

TIMETOACT
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Central Capacity Management for Sunrise

Know what's coming: TIMETOACT simplifies and centralizes Sunrise's network capacity management.

TIMETOACT
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Onboarding solution of TIMETOACT

Introducing new employees to the company is faster, easier and more efficient with an efficient ticket system in Jira, for example. Our experts have developed a solution for this.

TIMETOACT
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Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

TIMETOACT
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Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.

TIMETOACT
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Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

TIMETOACT
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Reference story Media Broadcast: Always on Reception

Together with TIMETOACT, Media Broadcast is digitizing its processes to provide unprecedented transparency and reliability of services.

TIMETOACT
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TIMETOACT simplifies reporting in IBM Cognos

In the course of modernizing the application for Bette GmbH & Co. KG, TIMETOACT individually expanded the filter and selection options in IBM Cognos to include important customer-specific functions. The family-owned company particularly benefits from the search and grouping function.

TIMETOACT
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Electronic archiving system at EDEKA Südwest

After the independent merchants, we took care of self-operated grocery stores: In the meantime, TIMETOACT GROUP has digitized business records for 1,200 stores of EDEKA Südwest.

TIMETOACT
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Spielzeug-Landschaft mit Müllabfuhr
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edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

TIMETOACT
Kompetenz
Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.

TIMETOACT
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The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

TIMETOACT GROUP
Branche
Headbilder zu innovativem Schadenmanagement für Versicherungen
Branche

Effective claims management for insurers

Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they have to keep the costs of claims and benefits management low so that insurance premiums remain affordable.

TIMETOACT GROUP
Branche
Headerbild zur automatischen Handschrifterkennung bei Versicherern
Branche

Automatic handwriting recognition for insurers

The recognition of handwriting works "out of the box". In addition, we support our customers in further document classification and extraction of specialized data so that it can be processed automatically.

TIMETOACT GROUP
Service
Headerbild zu Digitalem Ökosystem
Service

Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data or transaction data are securely exchanged via common digital interfaces. For end customers, this results in a consistent "experience" to their concerns, regardless of which service provider is currently contributing.

TIMETOACT
Service
Teaserbild zu IT-Strategie Beratung
Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

TIMETOACT
Service
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Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.