Daily managed service support guarantees stability of central platform for 250,000 customers

TIMETOACT ensures smooth operation of the central platform

A user-friendly and trouble-free online portal is the linchpin for customers of energy suppliers and the basis for corporate success. To ensure the quality, availability and performance of the platform at all times, TIMETOACT has been supporting N-ERGIE as a Managed Service Partner for a year. In this way, the platform can cope with high workloads and is always up to date with the latest security standards.

Initial Situation:
  • 60,000 corporate customers and a total of 250,000 people access online portal
  • Use of IBM WebSphere Application Server and HCL Portal for platform operation
  • Performance problems and high workloads lead to disruptions and outages
Solution:
  • Managed Service Support by TIMETOACT for smooth operation of the platform in technical and economic terms
Added value:
  • Faults and problems are resolved within the shortest possible time
  • Performance of the platform is significantly above the required service level agreement
  • Coverage of peak loads and implementation of security updates

The platform is managed by TIMETOACT experts as if it were their own. They think along with you and question. The interpersonal aspects are also just right.

Wolfgang SchützGroup Manager Portals and Platforms N-ERGIE

High workloads and performance problems - a professional is needed!

Updating meter readings, adjusting billing amounts or downloading invoices - this is very easy for private customers of energy suppliers to do online. But it's not just B2C customers who benefit from such platforms; companies also use them to collaborate with energy suppliers.

At N-ERGIE Aktiengesellschaft, a regional energy supplier headquartered in Nuremberg, 60,000 corporate customers and a total of 250,000 people currently access this online portal - reason enough for it to function smoothly and withstand high workloads. To operate the platform, N-ERGIE uses a combination of IBM WebSphere Application Server and HCL Portal. Failures and problems of these products would not only lead to a tarnished image, but above all to a significantly higher load on the call center.

  • Core requirement: As part of a managed service support, it was necessary to ensure smooth operation of the platform. This requires optimum support for the software used - both in technical and economic terms.

Managed Service Support guarantees smooth operation

Since N-ERGIE did not have its own resources to support the online portal internally, a Europe-wide tender was issued for the project. In the end, the best offer was convincing and TIMETOACT was commissioned with a managed service support.

We currently have a special situation in the energy industry. It is therefore important that we can guarantee the stability and security of the platform at all times. To do this, we needed a professional.

Wolfgang SchützGroup Manager Portals and Platforms N-ERGIE

Since July 2022, TIMETOACT has been supporting N-ERGIE as a managed service partner and is responsible for the technical maintenance and stability of the platform. The key points of the managed service are:

  • Ensuring the stability of the platform in the face of increasing numbers of users and high system loads
  • Implementation of security updates and ensuring compliance
  • Optimization of the customer monitoring system
  • Architecture and conception workshops for further expansion or modernization and optimization of the platform
  • Regular system reviews
  • Change management for changes and deployments in the infrastructure
  • Ensuring up-to-dateness (compliance with legal requirements)
  • Support of HCL Connections for optimal internal collaboration

Most of the time, the team around Stefan Reusing answers within five minutes. With its extensive know-how, TIMETOACT is the perfect partner for us.

Wolfgang SchützGroup Manager Portals and PlatformsN-ERGIE

TIMETOACT provides Jira Service Management for reporting problems and processing service requests. In this way, the experts ensure a fast and smooth exchange. A corresponding incident management system defines response and resolution times in the event of incidents and thus enables structured collaboration between TIMETOACT and N-ERGIE according to priorities.

Even on weekends, TIMETOACT's experts are available and ensure a failure-free performance of the platform even in extreme cases. This is the case, for example, at the turn of the year, when all customers update their meter readings or when there are price adjustments due to legal regulations.

Platform performance exceeds expectations

The cooperation with N-ERGIE is top, we work together on a basis of absolute trust.

Stefan ReusingTeam Leader Data Solutions TIMETOACT

The performance of the portal platform is significantly above the required service level agreement due to the managed service of TIMETOACT Expert:innen - according to the service report of the last months even 100%. Unforeseen load peaks can be covered and security updates can be installed in the required very short time intervals.

TIMETOACT supports the utility as a Managed Service Partner until July 2025 with an optional extension. But not only TIMETOACT is currently working with the energy provider, but also other subsidiaries and departments from the TIMETOACT GROUP, such as Software Asset Management, Atlassian Consulting or Performance Strategy.

N-ERGIE Aktiengesellschaft, Nuremberg, is one of the largest municipal energy suppliers in Germany. It supplies large parts of central Franconia and neighboring areas with electricity and natural gas, as well as the city of Nuremberg with water and district heating. N-ERGIE is committed to the common good and advocates a regional energy turnaround.

Feel free to contact me!

Stefan Reusing
TIMETOACT Software & Consulting GmbHContact
TIMETOACT
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Managed service support for optimal license management

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TIMETOACT
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HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT
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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT
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24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT GROUP
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Managed Services & Managed Support
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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

TIMETOACT
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N-ERGIE bypasses costly IBM audits with IASP program

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Leistung
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Managed services that scale up with your business

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TIMETOACT
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Support for IBM software licenses and ILMT for GLS

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TIMETOACT
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Managing sensitive data through digital personnel files

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TIMETOACT GROUP
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Bundled expertise for fast mail migration to M365

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TIMETOACT GROUP
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Digital transformation in public administration

The digital transformation will massively change the world of work, especially in public administration. We support federal, state and local authorities in the strategic and technical implementation of their administrative modernisation projects.

TIMETOACT
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IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

TIMETOACT
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Digitized processes increase efficiency

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TIMETOACT
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Ansprechpartner

Christof Mandaus

TIMETOACT
News
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HCL announces monthly fixes for Connections

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TIMETOACT GROUP
Service
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Monitoring & Service Assurance

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TIMETOACT
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Heras: Microsoft cost savings despite price increase

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TIMETOACT
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Interactive stock map for Schweizerischen Bundesbahnen

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Efficient fleet management due to scalable platform

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Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.

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Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

TIMETOACT GROUP
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McKesson: Spend Management cuts software costs by 15%

McKesson's plan to significantly optimize its software spend and make its financial planning more transparent and efficient paid off: Thanks to the strategic consulting and services provided by TIMETOACT's spend management team, the company achieved savings of 15% with one of the largest software manufacturers and at the same time reduced the allocated risks by 89%.

novaCapta
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Managed services

ITIL-compliant service operation management and managed services for the cloud and Azure - free yourself from IT tasks that place an unnecessary operational burden on your team or for which you would have to set up special systems and competencies.

TIMETOACT
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Central Capacity Management for Sunrise

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TIMETOACT
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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT
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TIMETOACT implements integrated insurance software

Less than one year from project start to system implementation: TIMETOACT developed the integrated, browser-based insurance software "HERMES" for the VOV D&O insurance association. The cross-departmental individual software completely covers all core processes of the insurance company. Users particularly appreciate the intuitive user interface and the high performance of HERMES.

TIMETOACT
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Interactive online portal identifies suitable employees

TIMETOACT digitizes several test procedures for KI.TEST to determine professional intelligence and personality.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

HCL

As "HCL Platinum Business Partner" we have years of experience with these tools and will continue to support them for you in the future. The TIMETOACT GROUP is one of the largest HCL Software Services providers in Germany, Austria and Switzerland.

TIMETOACT
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Smarter mobility with the portal switchh

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TIMETOACT
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Google Cloud als universelle Lösung
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Allcyte

Allcyte is a biotech company specializing in cancer research. CLOUDPILOTS provides the necessary support on the Google Cloud Platform.

TIMETOACT
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Recertification solution of FI-TS

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TIMETOACT
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Mix of IASP & ILMT support for optimal license management

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TIMETOACT
Technologie
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Our service offer for Mendix

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TIMETOACT GROUP
Technologie Übersicht
Technologie Übersicht

HCL

As "HCL Platinum Business Partner" we have years of experience with their tools and will continue to make use of them in the future. The TIMETOACT GROUP is one of the largest HCL Software Services providers in Germany, Austria and Switzerland.

TIMETOACT
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Automation lays the foundation for smooth archive changeover

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TIMETOACT GROUP
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Managed service for insurers

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TIMETOACT
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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT
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CAT Connections Administration Toolkit

The CAT Connections Administration Toolkit simplifies administration and manages HCL Connections content.

TIMETOACT
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Dresscode and eBagTag - Customized protective clothing

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TIMETOACT
Technologie
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Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

TIMETOACT
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License and software consulting from a single source

TIMETOACT has been supporting the sports retailer for more than two years, not only for the support of the ILMT, but also for consulting on IBM Cognos - which was part of the IBM audit, among other things.

TIMETOACT
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HCL Digital Xperience
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HCL Digital Xperience

A portal server is particularly suitable for companies that operate many online services and applications. Several portal pages can be placed and wired together via the "portlet wiring".

TIMETOACT
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Talend migration in record time

TIMETOACT migrated the Talend Data Integration Suite, including all workflows and processes, to the internal system environment of the municipal utility (with a subscription license) within a very short period of time and will continue to provide support as a support partner in the future if required.

TIMETOACT
Kompetenz
Kompetenz

TIMETOACT provides support for ISO/IEC 19770-1 certification

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TIMETOACT
Technologie Übersicht
Technologie Übersicht

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IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

IPG
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From zero to one hundred in just three months

Attacks on IT infrastructure are a serious threat to companies. Silhouette Group wanted to better protect itself against cyber attacks. ✅ Read more.

TIMETOACT
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Less risk and cost for HDI with ISO/IEC 19770-1

HDI AG was the first end-user organization worldwide to be certified according to ISO/IEC 19770-1 in February 2023. TIMETOACT GROUP accompanied HDI with ITAM maturity analyses, identification and implementation of optimization measures as well as in obtaining the certification.

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Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z

TIMETOACT
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Ansprechpartner

Sascha Wadenpohl

Managing Director

TIMETOACT
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Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

TIMETOACT
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Continuous license support pays off

If IBM software is used, the compliance-conforming use of the IBM License Metric Tool (ILMT) plays a decisive role. TIMETOACT ensures compliance with IBM regulations for a city administration in North Rhine-Westphalia and continuously monitors the correct licensing.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT GROUP
Referenz
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Turck Holding Optimizes IT Structure

Greater efficiency and structure through a sustainable IT strategy: Turck Holding GmbH is redesigning its IT organization and aligning it for the future. Read more.

TIMETOACT
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Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT GROUP
Branche
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Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.

TIMETOACT
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IT Service Monitoring Lösungen für verbesserte Servicefähigkeit
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IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

TIMETOACT
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edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

TIMETOACT
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The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

IPG
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Risiko Management im Bereich der Governance immer wichtiger
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Introduction of an Identity Management System (IDM)

Introduction of an identity management system (IDM) in a corporate division with the focus on automating the joiner/mover/leaver processes. In addition, data cleansing was to take place in the user area to also enable a reduction in licensing costs.

TIMETOACT
Technologie
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Databases with Open Source

Every dynamic application needs some form of database to store its data logically and sorted. However, there is no one-size-fits-all solution, but it should always be looked at the use case to make the appropriate choice.

TIMETOACT
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Electronic archiving system at EDEKA Südwest

After the independent merchants, we took care of self-operated grocery stores: In the meantime, TIMETOACT GROUP has digitized business records for 1,200 stores of EDEKA Südwest.

TIMETOACT
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Microsoft

Since the end of the 1990s, Microsoft has been increasingly involved with the topic of business intelligence and, with the Microsoft Business Intelligence platform (MS BI), offers a complex and fully comprehensive solution for all issues.

TIMETOACT
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FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

TIMETOACT
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Infrastructure Resource Management
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Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

TIMETOACT
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Infrastructure Resource Management
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Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

Service
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Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.

TIMETOACT
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Semper uses TIMETOACT Vacation Manager as SaaS

Maximum convenience in vacation management: educational institution benefits from user-friendliness of M365-compatible TIMETOACT solution.

TIMETOACT
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Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

Lösung
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Anthos integration for consistent cloud-native applications

Discover Anthos, the cloud-based container platform that runs modern apps consistently and scalably everywhere. CLOUDPILOTS supports you with seamless integration.

TIMETOACT
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Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend. With this standardized data management, TRUMPF will receive reports based on reliable data in the future and can also transfer the model to other departments.

novaCapta
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Union Investment: Integrated Governance for M365

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TIMETOACT
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Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

Wissen
Atlassian Cloud Roadmap
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Atlassian Cloud Roadmap

All about the end of support for Atlassian servers and what opportunities and licensing options this means for you.

TIMETOACT
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Referenz

Flexibility in the data evaluation of a theme park

With the support of TIMETOACT, an theme park in Germany has been using TM1 for many years in different areas of the company to carry out reporting, analysis and planning processes easily and flexibly.

TIMETOACT GROUP
Branche
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Branche

On-site digitization partner for insurance companies

As TIMETOACT GROUP, we are one of the leading digitization partners for IT solutions in Germany, Austria and Switzerland. As your partner, we are there for you at 17 locations and will find the right solution on the path to digitization - gladly together in a personal exchange on site.

TIMETOACT
Technologie
HCL Connections Engagement Center
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HCL Connections

HCL Connections is a leading social networking platform that lets you get your work done quickly and easily.

Referenz
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Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.

TIMETOACT
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Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

Lösung
Lösung

Portfolio Project Management (PPM)

The implementation of Project Portfolio Management with Atlassian Tools supports the visibility of global project and quality management tasks as well as Cross-Project Information and Knowledge Management - all from a single platform. All of an organization's ongoing and planned projects can be permanently prioritized, coordinated and controlled.

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Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.

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Viessmann

With over 12,300 employees, Viessmann's administrators have a handful to do. The self-service tool Advanced Admin supports them in the processing of daily tasks.

IPG
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Releasewechsel eines eingesetzten IAM-Tools
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Release change of a deployed IAM tool

TIMETOACT received the order to carry out a major release change for the IAM tool used and to develop the processes back to the standard of the product as far as possible. At the same time, a change of service provider became necessary, which meant that all components of the IAM had to be moved to a new data center.

TIMETOACT
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Referenz

TIMETOACT simplifies reporting in IBM Cognos

In the course of modernizing the application for Bette GmbH & Co. KG, TIMETOACT individually expanded the filter and selection options in IBM Cognos to include important customer-specific functions. The family-owned company particularly benefits from the search and grouping function.

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Digitalisierung mit Google
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Dolphin Technologies

Dolphin Technologies brings drivers and insurance companies closer together with its application. CLOUDPILOTS supports with the infrastructure on Google Cloud Platform.

novaCapta
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PUMA: Platform for low-code/no-code solutions

Thanks to the Microsoft Power Platform, PUMA benefits from customized services that can be created without major development effort. The new business processes can be flexibly expanded, further developed, scaled and centrally tracked via the Center of Excellence.

Leistung
Migration zum Cloud Competence Center
Leistung

Atlassian Cloud Migration

catworkx supports you in all aspects of Atlassian Cloud migration or the introduction of the appropriate cloud solution.

Wissen
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GPT & Co: The best language models for digital products

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TIMETOACT
Technologie
Technologie

Pimcore als Open Source Software Platform

Pimcore is a free-to-use open source software platform and is already used effectively in many corporate fields. With Pimcore, your classic day-to-day business problems with portals and websites are easily solved as we tailor the platform to your specific business requirements.

TIMETOACT
Kompetenz
Network Performance Management
Kompetenz

Network Performance Management

With Network Performance Management you can monitor the performance of complex IT landscapes. This enables you to detect capacity bottlenecks, unexpected deviations from normal operation as well as faults at an early stage and to remedy them immediately.

novaCapta
Leistung
Business Applications auf Tablet
Leistung

Working with Power Platform

The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application. We rely on an agile implementation methodology and use services from the Microsoft and Office 365 portfolio as well as from Dynamics 365.

TIMETOACT GROUP
Branche
Branche

Healthcare

IT and digitalisation are too often seen in Germany as pure cost drivers, without taking into account the revenue opportunities and potentials. We know the challenges in the healthcare sector and help you find the best IT solutions.

Service
Wir begleiten Euch in die Google Cloud
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

Lösung
Lösung

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.