Continuous support through SAM Managed Service Support

TIMETOACT creates transparency and compliance in licensing and license requirements at FUNKE

Professional license management is required to ensure software compliance. TIMETOACT supports and supervises FUNKE Mediengruppe within the scope of a SAM Managed Service for Microsoft, Adobe, Oracle and IBM (incl. ILMT). Monthly license reporting with Power BI and internal audit checks now enable full transparency, continuous compliance and avoidance of unnecessary costs.

Initial Situation:
  • Diverse and extensive licensing models, low internal resources
  • No point of contact for licensing issues 
  • Poor reporting options, risk of negative audits
Solution:
  • Managed Service Support by TIMETOACT for optimal license management, transparency and compliance
Added value:
  • Permanent overview of license and user inventory, semi-annual recommendations for action by experts
  • Simple and intuitive overview of the history of all license and user data to plan license management based on data
  • Cost optimization by avoiding unnecessary license purchases and early detection of unused license expenses

We decided in favor of TIMETOACT because the experts convinced us with their expertise and suitable services. We are very happy with this decision, because everything is running as we hoped.

Sven DegenhardtHead of IT Governance & ServicesFUNKE

Professional license management with the help of TIMETOACT Experts

Extensive license models, different terms of use and a multitude of license agreements make it difficult to keep track of software and licenses in use. Since the media group's internal resources were not sufficient to optimally support license management, FUNKE decided to call on the support of TIMETOACT. Among other things, this was to reduce the risk of negative audits. After an open and independent tender, the choice fell on TIMETOACT, which convinced with the best price-performance ratio.

  • The core requirement for SAM Managed Service Support was to use appropriate tools to continuously monitor the licenses and obtain more transparency about their use. This should avoid unnecessary costs and ensure compliance at all times. In addition, the media group needed better reporting options and a point of contact for licensing issues.

Continuous SAM Managed Service for Microsoft, Adobe, Oracle and IBM (including ILMT)

After a short onboarding phase of four weeks, regular operation of the SAM Managed Service started at the end of 2022. This comprises two core elements

Insight into the Power BI dashboard (demo data)

Monthly dashboards on license status using Power BI:

Power BI is a tool from Microsoft for data visualization. It provides FUNKE with detailed reporting on license and user data, which highlights gaps in licensing in particular. The great advantage is that Power BI can be used to record historical data in order to observe the development of licenses over time. This gives FUNKE a precise overview of its license requirements, which provides an optimal basis for subsequent license negotiations.

Insight into the presentation of license usage in Power BI (demo data)

Effective License Position (ELP) twice a year

With the semi-annual ELP, FUNKE receives a comparative report between the license inventory (purchased licenses) and the user inventory (used licenses). The SAM experts summarize this license inventory and provide recommendations for action on how to optimize licenses and resolve incompliance.

The media group receives these reports for the manufacturers defined in the scope: Microsoft, Adobe, Oracle and IBM. In addition to this regular operation, the SAM experts also take care of operational SAM by being available to FUNKE as contact persons for questions and problems. The SAM helpdesk communicates primarily via tickets, but exchanges can also take place in person.

We regularly receive an overview of our license balances and are thus much more flexible in our license design. Everything works great - and even outside the line, questions are always answered on time and in full.

Katharina MüllerIT License ManagerinFUNKE

Operation of the IBM License Metric Tool (ILMT)

One of the vendors defined in the scope is IBM. In order to provide the best possible continuous support for IBM licenses, the TIMETOACT experts put the IBM License Metric Tool (ILMT) into operation at FUNKE. FUNKE receives a monthly license status report and quarterly compliance snapshots.

With the monthly reports, FUNKE has full transparency about the licenses used and user numbers, as desired. This ensures that the media group only buys the licenses that are actually needed. License compliance is ensured at all times with the semi-annual internal audit procedures or ELP, which avoids potential costs in the event of audits. FUNKE Mediengruppe also benefits from the SAM helpdesk, which always has experts on hand to answer questions about SAM.

The consulting provided by TIMETOACT is good all around and we exchange ideas regularly - also on extra topics. We are very satisfied.

Sven DegenhardtHead of IT Governance & ServicesFUNKE

It is great to exchange ideas with our friendly and always reliable partners at FUNKE. We work together in a collegial manner and are in regular contact

Simon PletschacherTeam Lead Licensemanagement ConsultingTIMETOACT

FUNKE is one of the leading employers in the media industry. From online portals to newspapers and magazines to radio and podcasts - the diversity of its titles, brands and genres is unique in the German media landscape. FUNKE employs around 700 journalists and 3,800 media professionals.

Feel free to contact me!

Simon Pletschacher
Team Lead SAM & ITAMTIMETOACT Software & Consulting GmbHContact
TIMETOACT
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Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

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Mix of IASP & ILMT support for optimal license management

To minimize financial risk and personnel time, UTA resorts to proactive management of the license inventory (IASP) by TIMETOACT. In this way, not only will IBM license audits be avoided in the future, but TIMETOACT will also ensure compliance-compliant use of the ILMT as part of license management.

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HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT
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Continuous license support pays off

If IBM software is used, the compliance-conforming use of the IBM License Metric Tool (ILMT) plays a decisive role. TIMETOACT ensures compliance with IBM regulations for a city administration in North Rhine-Westphalia and continuously monitors the correct licensing.

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Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

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Christof Mandaus

TIMETOACT GROUP
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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

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License and software consulting from a single source

TIMETOACT has been supporting the sports retailer for more than two years, not only for the support of the ILMT, but also for consulting on IBM Cognos - which was part of the IBM audit, among other things.

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FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

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Bundled expertise for fast mail migration to M365

Based on the ten-year partnership with TIMETOACT, the experts supported the mail migration from Lotus Notes Domino to M365 - together with novaCapta. As a Managed Service Partner, TIMETOACT continues to ensure optimal functionality of the mail system.

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Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

TIMETOACT GROUP
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Digital transformation in public administration

The digital transformation will massively change the world of work, especially in public administration. We support federal, state and local authorities in the strategic and technical implementation of their administrative modernisation projects.

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24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

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Interactive online portal identifies suitable employees

TIMETOACT digitizes several test procedures for KI.TEST to determine professional intelligence and personality.

TIMETOACT
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vdek introduces new Data Warehouse solution

The TIMETOACT GROUP supports the Verband der Ersatzkassen e. V. in the switch from a system environment to the latest IBM technology.

TIMETOACT GROUP
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On-site digitization partner for insurance companies

As TIMETOACT GROUP, we are one of the leading digitization partners for IT solutions in Germany, Austria and Switzerland. As your partner, we are there for you at 17 locations and will find the right solution on the path to digitization - gladly together in a personal exchange on site.

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TIMETOACT

TIMETOACT is a specialist for consulting and application development based on IBM software and open standards. The focus of our consulting services is on information architecture design, application and system architectures.

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IBM License Metric Tool (ILMT)

The IBM License Metric Tool (ILMT) is provided free of charge by IBM to ensure monitoring of IBM software in virtualized environments.

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Central Capacity Management for Sunrise

Know what's coming: TIMETOACT simplifies and centralizes Sunrise's network capacity management.

TIMETOACT
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N-ERGIE bypasses costly IBM audits with IASP program

The management of IBM licenses poses challenges for companies. By participating in the IASP program, N-ERGIE Aktiengesellschaft avoids time-consuming IBM license audits.

TIMETOACT
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Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend. With this standardized data management, TRUMPF will receive reports based on reliable data in the future and can also transfer the model to other departments.

TIMETOACT
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Less risk and cost for HDI with ISO/IEC 19770-1

HDI AG was the first end-user organization worldwide to be certified according to ISO/IEC 19770-1 in February 2023. TIMETOACT GROUP accompanied HDI with ITAM maturity analyses, identification and implementation of optimization measures as well as in obtaining the certification.

TIMETOACT
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Flexibility in the data evaluation of a theme park

With the support of TIMETOACT, an theme park in Germany has been using TM1 for many years in different areas of the company to carry out reporting, analysis and planning processes easily and flexibly.

TIMETOACT GROUP
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Schild als Symbol für innere und äußere Sicherheit
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Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.

TIMETOACT
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FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT
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Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT GROUP
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McKesson: Spend Management cuts software costs by 15%

McKesson's plan to significantly optimize its software spend and make its financial planning more transparent and efficient paid off: Thanks to the strategic consulting and services provided by TIMETOACT's spend management team, the company achieved savings of 15% with one of the largest software manufacturers and at the same time reduced the allocated risks by 89%.

TIMETOACT
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Heras: Microsoft cost savings despite price increase

in order to save costs for Microsoft Azure and Microsoft 365, Heras chose the TIMETOACT cost optimization approach for Microsoft.

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HCL

As "HCL Platinum Business Partner" we have years of experience with these tools and will continue to support them for you in the future. The TIMETOACT GROUP is one of the largest HCL Software Services providers in Germany, Austria and Switzerland.

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TIMETOACT provides support for ISO/IEC 19770-1 certification

As Certification Patron, we support you with ISO/IEC 19770-1 certification so that you can benefit from the advantages of certification. We develop and optimize your ITAM system according to the "Plan-Do-Act-Check" process model for an effective and efficient license management.

TIMETOACT
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Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT
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Talend migration in record time

TIMETOACT migrated the Talend Data Integration Suite, including all workflows and processes, to the internal system environment of the municipal utility (with a subscription license) within a very short period of time and will continue to provide support as a support partner in the future if required.

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Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

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FinOps

Gain visibility into your cloud costs and sustainably reduce them by applying best practices from FinOps.

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Consulting and solutions for AWS services

As a leading AWS Select Partner, we are at your side with help and advice. From strategy development to migration and optimization - with the extensive suite of AWS services, we will work with you to find the perfect solution for your requirements.

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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

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Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

novaCapta
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novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
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Managed services

ITIL-compliant service operation management and managed services for the cloud and Azure - free yourself from IT tasks that place an unnecessary operational burden on your team or for which you would have to set up special systems and competencies.

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Reference story Media Broadcast: Always on Reception

Together with TIMETOACT, Media Broadcast is digitizing its processes to provide unprecedented transparency and reliability of services.

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Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

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Semper uses TIMETOACT Vacation Manager as SaaS

Maximum convenience in vacation management: educational institution benefits from user-friendliness of M365-compatible TIMETOACT solution.

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IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

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Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

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Checkliste als Symbol für die verschiedenen To Dos im Bereich Lizenzmanagement
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License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.

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Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

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Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.

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TIMETOACT simplifies reporting in IBM Cognos

In the course of modernizing the application for Bette GmbH & Co. KG, TIMETOACT individually expanded the filter and selection options in IBM Cognos to include important customer-specific functions. The family-owned company particularly benefits from the search and grouping function.

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Training

Academy

Academy

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HCL

As "HCL Platinum Business Partner" we have years of experience with their tools and will continue to make use of them in the future. The TIMETOACT GROUP is one of the largest HCL Software Services providers in Germany, Austria and Switzerland.

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Managing sensitive data through digital personnel files

TIMETOACT enables the digital management of approximately 1600 files and 20,000 personnel documents for Pfalzwerke. Managing and editing sensitive personnel data is now secure, requires less effort and is possible from anywhere.

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Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.

TIMETOACT GROUP
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Effective claims management for insurers

Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they have to keep the costs of claims and benefits management low so that insurance premiums remain affordable.

TIMETOACT
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Microsoft Power BI

Power BI is the ideal complement to the Microsoft-centric analytic solution in the enterprise. As a standalone version "Power BI Desktop" it is free of charge. With Power BI, companies create quick, comprehensive and meaningful visual analyses.

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Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z

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Managed services that scale up with your business

As your projects become more complex and dynamic, you must ensure performance, availability and scalability.

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HCL announces monthly fixes for Connections

HCL has announced that there will be a new update strategy for Connections starting May 01, 2021. Therefore, starting in May, there will be monthly fixes for software issues reported by HCL Connections 7.0 customers.

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Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

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Interactive stock map for Schweizerischen Bundesbahnen

TIMETOACT develops an interactive monitoring map to visualize the central alarm management and service monitoring for the Swiss Federal Railways, in short: SBB.

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Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

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Release change of a deployed IAM tool

TIMETOACT received the order to carry out a major release change for the IAM tool used and to develop the processes back to the standard of the product as far as possible. At the same time, a change of service provider became necessary, which meant that all components of the IAM had to be moved to a new data center.

TIMETOACT
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Microsoft SQL Server

SQL Server 2019 offers companies recognized good and extensive functions for building an analytical solution. Both data integration, storage, analysis and reporting can be realized, and through the tight integration of PowerBI, extensive visualizations can be created and data can be given to consumers.

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Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.

TIMETOACT GROUP
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AI & Digitization for the Transportation and Logistics Indus

Digitalisierung und Transparenz der Prozesse sowie automatisierte Unterstützung bei der Optimierung können Logistikunternehmen helfen, den Spagat zwischen Kosten und Leistung besser zu bewältigen, um langfristig als wertvoller Partner der Wirtschaft zu agieren.

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Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

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We are your partner around Snowflake

With the Snowflake Data Cloud, you manage your data centrally in one place. We are happy to support and advise you on Snowflake.

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AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

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IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

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Analytics, BI & Planning

In today's business world, data has become a key competitive factor. Companies that are able to collect, analyze and use their data effectively can make better decisions, meet customer needs and identify new opportunities. To achieve this, you need powerful and flexible solutions for Analytics, Business Intelligence (BI) & Planning.

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Cloud from Atlassian

Atlassian Cloud gives even small teams the ability to leverage the Atlassian product world. It allows you to flexibly adjust the number of users. Furthermore, you can choose from three paid variants of Cloud products. In this way, you always adapt your Atlassian product to your individual requirements. The multiple certified Atlassian Cloud solutions are hosted at Amazon Web Services Inc.

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Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT
Technologie Übersicht
Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

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Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.

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Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

Felix KrauseBlog
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License Plate Detection for Precise Car Distance Estimation

When it comes to advanced driver-assistance systems or self-driving cars, one needs to find a way of estimating the distance to other vehicles on the road.

TIMETOACT
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License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

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License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

IPG
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Risiko Management im Bereich der Governance immer wichtiger
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Introduction of an Identity Management System (IDM)

Introduction of an identity management system (IDM) in a corporate division with the focus on automating the joiner/mover/leaver processes. In addition, data cleansing was to take place in the user area to also enable a reduction in licensing costs.

TIMETOACT
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TIMETOACT and Raynet deepen partnership

The synergy of Raynet's future-oriented technology and TIMETOACT's many years of expertise provides medium-sized companies with optimal software asset management - without the need for costly tools.

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KBC – Replacing CA-TELON

Find out, how KBC replaced CA-TELON, saved maintenance costs and enabled innovation.

TIMETOACT GROUP
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Artificial Intelligence & Data Strategy

Every company collects and manages vast amounts of data, e.g. from production processes or business transactions. However, only a fraction of this data is used effectively to support control and decision-making processes.

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TIMETOACT implements integrated insurance software

Less than one year from project start to system implementation: TIMETOACT developed the integrated, browser-based insurance software "HERMES" for the VOV D&O insurance association. The cross-departmental individual software completely covers all core processes of the insurance company. Users particularly appreciate the intuitive user interface and the high performance of HERMES.

TIMETOACT
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Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

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Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.

IPG
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Teaser Referenz IAM Silhouette
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From zero to one hundred in just three months

Attacks on IT infrastructure are a serious threat to companies. Silhouette Group wanted to better protect itself against cyber attacks. ✅ Read more.

TIMETOACT
Technologie
Technologie

Microsoft Azure Synapse Analytics

With Synapse, Microsoft has provided a platform for all aspects of analytics in the Azure Cloud. Within the platform, Synapse includes services for data integration, data storage of any size and big data analytics. Together with existing architecture templates, a solution for every analytical use case is created in a short time.

TIMETOACT
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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT
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Produkt

CAT Connections Administration Toolkit

The CAT Connections Administration Toolkit simplifies administration and manages HCL Connections content.

IPG
Marco RohrerMarco RohrerBlog
Hintergrundgrafik für IPG Partner Clearsky
Blog

Bring IT service management and IAM systems together

How do companies bring their complex IT service management and IAM systems together in an end user-friendly way? In our interview, Clear Skye and the IPG Group show, how it works very easily

Produkt
Icon Atlassian Jira Service Management
Produkt

Jira Service Management

Powerful and intuitive service management solution for IT and service teams

TIMETOACT
Technologie
Headerbild zu Incident Kommunikation Management
Technologie

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

Referenz
Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach for lifecycle management of IT inventory: The lifecycle of the inventory is modeled as a specific Jira workflow and various inventory categories are mapped and managed as task types. Confluence is perfectly suited for the documentation.

Lösung
Lösung

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation - the use of the right tools and the structured organization of the IT department are important here.