Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Our service platforms and technology partners

Further information

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We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

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Technologie

IBM Watson Assistant

Watson Assistant identifies intention in requests that can be received via multiple channels. Watson Assistant is trained based on real-live requests and can understand the context and intent of the query based on the acting AI. Extensive search queries are routed to Watson Discovery and seamlessly embedded into the search result.
Service

Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
Schild als Symbol für innere und äußere Sicherheit
Branche

Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.
Service

Monitoring & Service Assurance

Identify and resolve problems quickly with monitoring and service assurance to increase customer satisfaction.
Service

Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning
Service

IT & Application Modernization

We offer our customers comprehensive support in the area of IT & Application Modernization.
Service

Agile Transformation & New Work

React quickly and purposefully to foreseeable and unforeseeable events with Agile Transformation and New Work.
Digital Workplace & Employee Experience
Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Service

Security, Identity & Access Governance

We offer our customers comprehensive support in the areas of security, identity and access governance.

Service

Training & Coaching

We offer a wide range of training and coaching services tailored to your individual needs.

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Kompetenz 2/26/25

GenAI Consulting

ChatGPT, Bard & Co. have shown at the latest: Generative AI has the potential to revolutionize the world of work. With GenAI Consulting, we support you in exploiting this potential for your company.
Service

API Economy, DevOps, Low Code & MACH

Customer-oriented solutions on the topics of API economy, DevOps, low code and MACH (microservices, API-first, cloud-native and headless architecture)

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Service

AI & Data Science

We offer comprehensive solutions in the fields of data science, machine learning and AI that are tailored to your specific challenges and goals.
Service

Adoption & Change Management

Realize the full potential of your investments, overcome resistance and achieve sustainable change with Adoption & Change Management.
Service

ITAM / SAM & FinOps

We support you in the introduction and implementation of IT Asset Management, Software Asset Management and FinOps in your company with our expertise.
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Leistung

Mastering digital transformation in insurance

Versicherer haben daher bereits die Chancen und Notwendigkeiten der Digitalisierung größtenteils erkannt. Trotzdem ist noch viel zu tun, denn Digitalisierung funktioniert nicht von einem Tag auf den anderen – besonders bei Versicherungen, bei denen es viele altmodische und langsame Prozesse gibt.

Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.
Service

Decision Automation

We offer a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation
Service

Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services efficiently to the needs and expectations of your customers