Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Our service platforms and technology partners

Further information

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We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
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Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Digital Workplace & Employee Experience
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Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

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Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
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Decision Automation

We offer a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation
Schild als Symbol für innere und äußere Sicherheit
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Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.
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Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services efficiently to the needs and expectations of your customers
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Monitoring & Service Assurance

Identify and resolve problems quickly with monitoring and service assurance to increase customer satisfaction.
Branche

Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.
Kompetenz

Business Innovation & Digital Transformation

The Pressure to increase efficiency and reduce costs is increasing ► Are you familiar with this? Exploit the potential of digitalization

Headerbild zu Smart Insurance Workflows
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Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes.

Articifial Intelligence & Data Science
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Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data.

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Agile Transformation & New Work

React quickly and purposefully to foreseeable and unforeseeable events with Agile Transformation and New Work.
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Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning
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API Economy, DevOps, Low Code & MACH

Customer-oriented solutions on the topics of API economy, DevOps, low code and MACH (microservices, API-first, cloud-native and headless architecture)

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IT & Application Modernization

We offer our customers comprehensive support in the area of IT & Application Modernization.
Training
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Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

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Security, Identity & Access Governance

We offer our customers comprehensive support in the areas of security, identity and access governance.

Process Integration & Automation
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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Headerbild zur AI Factory for Insurance
Service 7/5/21

AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.
Teaserbild zu Software Asset Management (SAM)
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Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.