Enterprise Service Desk

IT services are evolving into business services as the boundaries between technology and business disappear.

Your fast access to a modern, scalable service desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions concerning the design and organization of processes and the further development of a modern service desk.

IT services are evolving into business services as the boundaries between technology and business disappear.

From process consulting, tool selection and installation to the implementation of the service catalog and the associated governance, workflows and reports: we support our customers with tried-and-tested standards when it comes to making a central contribution to the success of the company with a high-performance service desk and the services organized within.

The Jira Service Desk supports the simultaneous use as

ITIL certified ITSM solution
Customer Self Service Platform
Help Desk

Webinar On-Demand

Event

Webcast: Productive teams lead to satisfied customers

In a webcast, Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, will explain in a practical example how to unleash the full potential of your teams with a company-wide service desk and much more.

Our services

Consulting / workshop for the design of the service delivery model including the operational and governance structures of a modern service desk, including
- Efficient ticket management
- Powerful roles and functions
- Useful request types
- Effective workflows
- Team-oriented real-time communication
- Appropriate monitoring goals
- Key figure based reporting incl. SLA tracking
- easy to use - Self Service Potentials
Identification of automation potentials
Installation, implementation including interfaces and rollout services
Training incl. Key User Ramp Up
Administration and support
Cloud and Hosting Services
Rightsizing and licensing consulting

Book the Starter Package for your individual milestone plan to implement or optimize your IT Service Desk or contact our Atlassian Expert Team at [email protected]!

Jira Service Desk as ...

ITIL certified ITSM solution

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

Out-of-the-box ITIL Processes

PinkVERIFY certified; Incident, problem and opportunity management processes

Creating a knowledge base

Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

Use customer feedback

Collection of customer feedback after completed request; direct communication to the team/employee

Automate repetitive tasks

Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

Provision of SLAs

Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams

Customer Self Service Plattform

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and managed services for all purposes.

Customize the branding

Branding customer portal; point-and-click interface and no code

Creating a knowledge base

Add knowledge base (Confluence) to Jira Service Desk; help customers help themselves

Listen to your customers

Transforming feedback into customer satisfaction; tracking customer satisfaction with CSAT reporting

Speak the language of your customers

Worldwide first-class customer service with 8 supported languages; ready to use

Context related support

Integrated widget; customers can submit support requests from any website or product

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

Help Desk

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

Out-of-the-box ITIL Processes

PinkVERIFY certified; Incident, problem and opportunity management processes

Provision of SLAs

Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams

Creating a knowledge base

Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

Automate repetitive tasks

Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

Extend your helpdesk experience

Choose from more than 500 apps in the Atlassian Marketplace; customize Jira Service Desk for all purposes

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

Our Success Stories:

TIMETOACT

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Our Service Offer

Our service for Atlassian products covers all areas from design, implementation and operation of the solution.

Unternehmen

Profil

Professional consulting in the use of Cloud Computing solutions for companies and organizations

TIMETOACT

Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT

Event

Webcast: Productive teams lead to satisfied customers

TIMETOACT

Technologie

Microsoft Power BI

Power BI is the ideal complement to the Microsoft-centric analytic solution in the enterprise. As a standalone version "Power BI Desktop" it is free of charge. With Power BI, companies create quick, comprehensive and meaningful visual analyses.

TIMETOACT

Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

Service

Service

Cloud Consulting

A partner for all your questions: CLOUDPILOTS evaluates and deploys suitable cloud services. When our experts advise you, we consider it a partnership of equals.

TIMETOACT

Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

TIMETOACT

Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT

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Atlassian Enterprise Cloud

Atlassian offers its customers Atlassian Cloud Enterprise, a solution for Jira Software as well as Confluence and Jira Service Management. Customize the expectations of your Atlassian SaaS product to meet the challenges of your business.

Lösung

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation - the use of the right tools and the structured organization of the IT department are important here.

TIMETOACT

Service

Service

Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT

Technologie

Technologie

IBM Cloud Pak for Data – Test-Drive

By making our comprehensive demo and customer data platform available, we want to offer these customers a way to get a very quick and pragmatic impression of the technology with their data.

TIMETOACT

Technologie

IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

TIMETOACT

Service

Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT

Kompetenz

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

TIMETOACT

Technologie

Technologie

License Optimization

With our License Consulting we help you to determine the actual demand and to carry out a RightSizing in coordination with you. .

TIMETOACT

Technologie

Technologie

Mendix in the manufacturing industry

Have solutions designed directly by the experts in your company's divisions and thus ensure that the solution implements the exact requirements of the specialist department. Use a wide variety of connectors to collect and evaluate all decision-relevant information.

TIMETOACT

Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT

Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT

Technologie

IBM Cloud Pak for Data

The Cloud Pak for Data acts as a central, modular platform for analytical use cases. It integrates functions for the physical and virtual integration of data into a central data pool - a data lake or a data warehouse, a comprehensive data catalogue and numerous possibilities for (AI) analysis up to the operational use of the same.

TIMETOACT

Technologie

Notes / Domino

Within the TIMETOACT GROUP we have decades of experience with Notes and Domino. As HCL Business Partner we offer you a fast and uncomplicated access to the manufacturer.

TIMETOACT

Kompetenz

Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

TIMETOACT GROUP

Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

TIMETOACT

Technologie

Microsoft Azure Synapse Analytics

With Synapse, Microsoft has provided a platform for all aspects of analytics in the Azure Cloud. Within the platform, Synapse includes services for data integration, data storage of any size and big data analytics. Together with existing architecture templates, a solution for every analytical use case is created in a short time.

TIMETOACT

Technologie

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

TIMETOACT

Kompetenz

TIMETOACT provides support for ISO/IEC 19770-1 certification

As Certification Patron, we support you with ISO/IEC 19770-1 certification so that you can benefit from the advantages of certification. We develop and optimize your ITAM system according to the "Plan-Do-Act-Check" process model for an effective and efficient license management.

TIMETOACT

Technologie

Technologie

Mendix for Finance & Insurance

With its low-code platform, the manufacturer Mendix enables you to drive forward the digitization of your company even with small teams. Quickly create individual solutions and, thanks to the simple implementation option, have the solution developed directly in the specialist departments.

TIMETOACT

Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

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CLOUDPILOTS Webinars

Discover the benefits of Google Workspace, Google Cloud Platform and our cloud services in our webinars! Gain valuable insights from our experts and learn how to get the most out of the tools.

TIMETOACT

Technologie

Technologie

Open Source Compliance

Prevent risks with optimal license management. We are at your side and show you the rights and obligations of the individual licenses.

TIMETOACT

Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

TIMETOACT GROUP

Service

ITAM / SAM & FinOps

The integration of IT Asset Management (ITAM) and FinOps Consulting represents a comprehensive strategy aimed at maximizing the efficiency and security of IT operations while optimizing the associated costs. The two disciplines complement each other and offer organizations the opportunity to take a holistic approach to managing their IT resources and finances. The topic of sustainability in IT is also becoming increasingly relevant alongside the rise in cloud costs. Our experts are also happy to support you in the implementation of Green IT.

Kompetenz

DevOps and CI/CD

A DevOps introduction gains momentum and focus with the support of our experts. We record the initiatives and capture the context of the company.

TIMETOACT

Service

Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT

Technologie

Technologie

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

TIMETOACT GROUP

Branche

Branche

Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

TIMETOACT

Technologie

IBM Cloud Pak for Data System

With the Cloud Pak for Data System (CP4DS), IBM provides the optimal hardware for the use of all Cloud Pak for Data functions industry-wide and thus continues the series of ready-configured systems ("Appliance" or "Hyperconverged System").

TIMETOACT

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Jira software from Atlassian

Jira software helps teams from a wide range of disciplines streamline their processes and handle tasks in a more organized way. Jira offers several solutions, methodologies, and deployment options designed specifically for software, IT, business, ops, and other teams in your organization.

TIMETOACT

Technologie

Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

Unternehmen

Unternehmen

Our Success Stories

Our customers are very diverse. From traditional companies to start-ups and from SMEs to multinationals. The years of experience of our pilots make it possible.

TIMETOACT

Technologie

IBM Cloud Pak for Automation

The IBM Cloud Pak for Automation helps you automate manual steps on a uniform platform with standardised interfaces. With the Cloud Pak for Business Automation, the entire life cycle of a document or process can be mapped in the company.

TIMETOACT

Technologie

IBM Spectrum Protect

Spectrum Protect is the leading data protection solution from the American industry leader IBM. As TIMETOACT, we take a holistic view of cyber security and focus on building resilient IT and OT.

TIMETOACT

Service

Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

TIMETOACT

Technologie

IBM Planning Analytics mit Watson

IBM Planning Analytics with Watsons enables the automation of planning, budgeting, forecasting and analysis processes using IBM TM1.

TIMETOACT

Service

Service

Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT

Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT

Service

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

TIMETOACT

Service

Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

TIMETOACT

Technologie

Bamboo, Bitbucket, Sourcetree

Continuous Integration and a Continuous Delivery Pipeline with Bamboo, Bitbucket and Sourcetree. We can help you with our years of experience as a user as well as a solution partner of Atlassian products in many areas.

TIMETOACT

Technologie Übersicht

Consulting and solutions for AWS services

As a leading AWS Select Partner, we are at your side with help and advice. From strategy development to migration and optimization - with the extensive suite of AWS services, we will work with you to find the perfect solution for your requirements.

Kompetenz

Cloud platforms and automation technology

Lost in the jungle of possibilities? We help with the selection and implementation of modern cloud Platforms and cloud technologies.

TIMETOACT GROUP

Service

Monitoring & Service Assurance

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services.

TIMETOACT

Service

Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

TIMETOACT

Service

Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.

TIMETOACT

Technologie

IBM Cognos Analytics 11

IBM Cognos Analytics is a central platform for the provision of dispositive information in the company. With the reporting and analysis functions of IBM Cognos, the relevant information can be prepared and used throughout the company.

Technologie

Atlassian Enterprise Cloud

Enterprise-class scaling, security and governance for the Atlassian Cloud.

Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.

TIMETOACT

Technologie

Microsoft SQL Server

SQL Server 2019 offers companies recognized good and extensive functions for building an analytical solution. Both data integration, storage, analysis and reporting can be realized, and through the tight integration of PowerBI, extensive visualizations can be created and data can be given to consumers.

TIMETOACT

Referenz

Onboarding solution of TIMETOACT

Introducing new employees to the company is faster, easier and more efficient with an efficient ticket system in Jira, for example. Our experts have developed a solution for this.

TIMETOACT

News

TIMETOACT becomes OpenChain Partner

TIMETOACT becomes an official partner of OpenChain, a project of the Linux Foundation: With this partnership, the IT company qualifies to advise companies on the implementation of open source license management programs and to support customers adopting OpenChain ISO/IEC 5230.

Produkt

Jira Cloud

Jira Cloud offers teams a flexible and scalable platform for project management and the planning and tracking of tasks.

Kompetenz

Digital Transformation with Atlassian Tools

At catworkx, we digitalize business processes for our customers on the basis of Atlassian tools such as Jira and Confluence because we are convinced of the flexibility, performance and transparency of the products for smooth team collaboration.

novaCapta

Leistung

Leistung

Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies. Our holistic Managed Modern Endpoint approach helps establishing the fundament for a secure, future-oriented modern workplace.

TIMETOACT

Service

Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

novaCapta

Lösung

Lösung

Enterprise Application Integration

A colorful mix of software applications that communicate with each other and share data in a wide variety of places – Ensure networked systems that talk to each other with our Enterprise Application Integration Framework!

TIMETOACT GROUP

Unternehmen

TIMETOACT

TIMETOACT is a specialist for consulting and application development based on IBM software and open standards. The focus of our consulting services is on information architecture design, application and system architectures.

TIMETOACT GROUP

Service

Agile Transformation & New Work

Companies and their employees are operating in an increasingly complex, dynamic and uncertain environment. In such an environment, organizations can benefit from agility. The aim of New Work & Agile Transformation is to be able to react quickly and purposefully to predictable and unpredictable events. However, an agile environment is not created overnight. Resilience, flexibility and long-term success are the result of active transformation.

TIMETOACT

Technologie

Technologie

Containerisation with Open Source

Containerization is the next stage of virtualization and provides secure and easy compartmentalization of individual applications. The process of deploying an app has been simplified many times in recent years.

TIMETOACT

Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT

Service

Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.

TIMETOACT

Technologie

Skills App - Maximize your company knowledge

The Skills App offers comprehensive skills management for companies of all sizes and helps you to make the best possible use of your employees' knowledge and skills. Quickly identify the ideal employees for projects and positions, expand your skills database and increase your competitiveness.

Service

Service

Workspace Security Assessment

Two of the most common topics for questions about Cloud services in general, and Google Workspace in particular, are security and data protection. We take both topics very seriously and offer the Workspace Security Assessment Workshop, a Google-standardized format for optimizing security settings to meet enterprise requirements.

TIMETOACT

Technologie

Skills App - Maximize your company knowledge

novaCapta

Jobs

Submitting a speculative application

novaCapta | You did not find what you were looking for among our vacant positions? Or you do not meet exactly the listed qualifications mentioned in one of our job descriptions? No problem!

TIMETOACT

Service

Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

TIMETOACT

Technologie

Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

TIMETOACT

Technologie

Timechanger: Bulk changes to worklogs in Jira Datacenter

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.With our Timechanger plugin, you can move worklogs in Jira Datacenter to another issue and another account via bulk change.

Walldorf Consutling

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Transformation Execution

Walldorf Consulting supports companies across various industries in implementing state-of-the-art process organization in the cloud. Our focus is on key business processes such as Lead-to-Cash, Procure-to-Pay, Record-to-Report, and Project Fulfillment, as well as optimized data acquisition and interpretation. We combine our outstanding expertise in SAP cloud technology with our proven project methodology. This ensures that transformation and digitization projects are completed on time and within budget, and that new processes are firmly embedded in the organization.

IPG

Marco RohrerBlog

Blog

Bring IT service management and IAM systems together

How do companies bring their complex IT service management and IAM systems together in an end user-friendly way? In our interview, Clear Skye and the IPG Group show, how it works very easily

TIMETOACT GROUP

Unternehmen

CLOUDPILOTS Software & Consulting GmbH

CLOUDPILOTS consults and supports companies in the transformation process of business processes and applications to the Cloud. Also, it assists in the implementation of Cloud based IT services (SaaS).

TIMETOACT GROUP

Technologie

Microsoft

We are one of the few companies with Microsoft Gold Partner status for Collaboration and Content. This status enables us to work closely with Microsoft and brings a number of benefits for our customers.

Service

AUTOPILOT Business Class

Business is our upgrade to Economy. This version includes a few more features, such as the handling of incidents and standard changes (user, group, calendar and license management and Gmail settings) according to the fair use principle.

Kompetenz

API Economy & API Management

Accelerated and secure provision of data and services opens up new business models, e.g. in the context of B2B, B2C. In addition, "internal API ecosystems" have become indispensable in the context of cloud-native architectures, microservices, Internet of Things and mobile use cases.

TIMETOACT

Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

TIMETOACT

Technologie Übersicht

We are your partner around Snowflake

With the Snowflake Data Cloud, you manage your data centrally in one place. We are happy to support and advise you on Snowflake.

novaCapta

Leistung

Leistung

Azure Infrastructure

With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

TIMETOACT

Technologie

Third Party Integration

The concept of bringing together the most important information in a central Digital Workplace platform (HCL and beyond) is now being continued with the ICEC Atlassian Confluence & Jira integration.

TIMETOACT GROUP

Branche

Branche

Automatic handwriting recognition for insurers

The recognition of handwriting works "out of the box". In addition, we support our customers in further document classification and extraction of specialized data so that it can be processed automatically.

Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.

TIMETOACT GROUP

Branche

Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.

TIMETOACT

Technologie

IBM License Metric Tool (ILMT)

The IBM License Metric Tool (ILMT) is provided free of charge by IBM to ensure monitoring of IBM software in virtualized environments.

TIMETOACT

Service

Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

TIMETOACT

Martin LangeBlog

Blog

License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.

TIMETOACT GROUP

Technologie

Hyland

We are partners with Hyland. Hyland is a Gartner and Forrester award-winning leader in content services, enabling thousands of organizations to deliver better experiences for people.

Kompetenz

ARS Golden 4

Agile development, DevOps, APIs and microservices are the state-of-the-art gold standards for their digital systems and products.

TIMETOACT GROUP

Unternehmen

Sustainability in the TIMETOACT GROUP

Sustainability is one of the big topics of our time and we also want to get involved and face up to our responsibility as TIMETOACT GROUP. Find out everything about our sustainability activities here.

TIMETOACT

Technologie Übersicht

Microsoft

Since the end of the 1990s, Microsoft has been increasingly involved with the topic of business intelligence and, with the Microsoft Business Intelligence platform (MS BI), offers a complex and fully comprehensive solution for all issues.

TIMETOACT

Referenz

Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.

TIMETOACT

Technologie

HCL Digital Xperience

A portal server is particularly suitable for companies that operate many online services and applications. Several portal pages can be placed and wired together via the "portlet wiring".

Enterprise Service Desk

Your fast access to a modern, scalable service desk

IT services are evolving into business services as the boundaries between technology and business disappear.

Webinar On-Demand

Webcast: Productive teams lead to satisfied customers

Our services

Jira Service Desk as ...

ITIL certified ITSM solution

Out-of-the-box ITIL Processes

Creating a knowledge base

Report on important metrics

Use customer feedback

Automate repetitive tasks

Provision of SLAs

Customer Self Service Plattform

Customize the branding

Creating a knowledge base

Listen to your customers

Speak the language of your customers

Context related support

Report on important metrics

Help Desk

Out-of-the-box ITIL Processes

Provision of SLAs

Creating a knowledge base

Automate repetitive tasks

Extend your helpdesk experience

Report on important metrics

Our Success Stories:

More on this topic

Our Service Offer

Profil

Enterprise Service Management

Webcast: Productive teams lead to satisfied customers

Microsoft Power BI

Jira Service Management from Atlassian

Cloud Consulting

Support for IBM software licenses and ILMT for GLS

Our service offer for Mendix

Atlassian Enterprise Cloud

IT-Service-Management (ITSM)

Operationalization of Data Science (MLOps)

IBM Cloud Pak for Data – Test-Drive

IBM Cloud Pak for Data Accelerator

Enterprise Architecture – Synchronising Business and IT

IT Monitoring & Service Assurance Consulting

License Optimization

Mendix in the manufacturing industry

Managed Services & Support

HOCHBAHN Managed Services

IBM Cloud Pak for Data

Notes / Domino

IT & Business Service Monitoring Solutions

Managed Services & Managed Support

Microsoft Azure Synapse Analytics

Microsoft Azure

TIMETOACT provides support for ISO/IEC 19770-1 certification

Mendix for Finance & Insurance

IT Service Management – Optimal support for IT processes

CLOUDPILOTS Webinars

Open Source Compliance

Application Performance Monitoring Service

ITAM / SAM & FinOps

DevOps and CI/CD

Enterprise Content Management (ECM) & Archiving

Incident communication management

Managed service for insurers

IBM Cloud Pak for Data System

Jira software from Atlassian

Decision Optimization

Our Success Stories

IBM Cloud Pak for Automation

IBM Spectrum Protect

IT Sourcing & Vendor Management – Managing IT Partners

IBM Planning Analytics mit Watson

Agile Software Development

Managed service support for central platform stability

Data Governance

IT Asset Management – Reducing Costs and Risks Sustainably

Bamboo, Bitbucket, Sourcetree