Webcast: Productive teams lead to satisfied customers

Unleash the full potential of your company through better customer contact

Whether knowledge management, IT or service desk, the topic of service management is becoming increasingly important for customer satisfaction. Not only the IT infrastructure, but also distributed and cross-location internal workflows must function without interruption. This increases the need for a central point of contact that controls all business processes smoothly and provides the best possible support.

In order to develop the full potential of a company, Atlassian combines all requirements of modern service management in a central, ITIL-certified solution: JIRA Service Desk.

Learn more about Atlassian's enterprise-wide service management approach in our live webinar.

Learn more in the webcast

In a webcast Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, explains in a practical example

how to unleash the full potential of your teams with a company-wide service desk
which processes, automation rules and templates are included out-of-the-box as on-board tools.
how to set up your customized Service Desk in just a few days.

TIMETOACT

Webcast

Expedition zum Identity Management

Webcast: "Expedition zum Identity Management"

TIMETOACT

Technologie

Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

News

News

Highlights & Impressions: Follow-up to Atlassian Team'23

The ultimate event for modern teamwork is over - Atlassian Team' 23 took place from April 18 to 20 in Las Vegas. No matter if live on site or online, for the participants there were great new product announcements - first and foremost Atlassian Intelligence, Confluence Whiteboards or Beacon - exciting insights and conversations and a lot of personal exchange.

Event

catworkx at the Atlassian Team ‘25

Visit catworkx at Atlassian Team ‘25 and learn more about our expertise in Atlassian.

TIMETOACT

Training

Academy

TIMETOACT

Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT

Service

Service

Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT

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No Tag

Our Service Offer

Our service for Atlassian products covers all areas from design, implementation and operation of the solution.

TIMETOACT GROUP

Service

Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture: from the development of new data sources, to exploratory analysis to gain new insights, to predictive models.

TIMETOACT GROUP

Service

Service

Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data or transaction data are securely exchanged via common digital interfaces. For end customers, this results in a consistent "experience" to their concerns, regardless of which service provider is currently contributing.

TIMETOACT GROUP

Service

Service

Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed. Insurers are looking at cloud solutions and are increasingly willing to rely on standard solutions for core applications as well.

Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.

TIMETOACT GROUP

Service

Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes. Intelligent Document Processing enables a high level of dark processing and ensures speed and quality.

TIMETOACT

Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

TIMETOACT

Service

Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

Event Archive

Atlassian Team '24 (Las Vegas)

It's Atlassian's best and biggest event: Atlassian Team '24 takes place in Las Vegas this year from April 30th. And once again, it's all about teamwork innovation - the evolution of how people work together. The event will take place live and digitally. Get your ticket now!

Event Archive

Atlassian Team '24 (Las Vegas)

novaCapta

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No Tag

Glossary for Microsoft Teams

Use the functionality of the BlueBridge Glossary for SPFx to store project- or product-related terms and their definitions integrated in your MS Teams client application or in your browser.

Service

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

TIMETOACT

Service

Service

Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT

Service

Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

Whitepaper

E-paper: 10 steps to high-performance Scaled Agile teams

Greater competitiveness, better adaptation to constantly changing market conditions and a broad scope for innovation - there are a number of good reasons to dare to be more agile in companies.

novaCapta

Produkt

Produkt

IT Governance & Lifecycle Management with novaWorxx

Adapt governance rules and IT processes with novaWorxx - for successful collaboration in the cloud. Create a central basis for a Modern Workplace. Want integration with all Microsoft 365 applications? novaWorxx offers that, too. Learn more now.

TIMETOACT

Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

Event

CLOUDPILOTS with Google Cloud @ SCCON 2024

At the Smart Country Convention in Berlin, we will show you how innovative cloud solutions can make your organization fit for the future.

TIMETOACT

Technologie

Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

TIMETOACT

Martin LangeBlog

Blog

License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.

novaCapta

Leistung

Leistung

Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies. Our holistic Managed Modern Endpoint approach helps establishing the fundament for a secure, future-oriented modern workplace.

TIMETOACT

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Atlassian Opsgenie

Opsgenie allows you to receive incidents in a centralised way. Incidents are categorised and then routed to the right people to resolve the issue. Use your on-call schedule as well as escalation schedule to find the right contact person. Also, use different ways to communicate with all stakeholders such as email, chats or a zoom integration for video telephony. Permanently improve your service through reporting and post-mortem analysis. Translated with www.DeepL.com/Translator (free version)

Event Archive

Event Archive

2022-08-28 Atlassian-Update: Atlassian veröffentlicht bisher

Atlassian gibt eine Reihe von neuen Funktionen für Confluence bekannt. Außerdem gibt es eine Confluence Mobile App und – last but not least – Confluence ist jetzt auch auf YouTube.

Event

Event

CLOUDPILOTS @ Google Cloud Summit Germany

Erlebt KI und Cloud hautnah und freut Euch auf spannende Impulse, vielfältige Kontakte und die neue Art zu clouden bei der Google Cloud Summit Roadshow Germany in den drei Städten Berlin, München & Offenbach!!

Referenz

Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

News

JOIN(+) becomes part of TIMETOACT GROUP

TIMETOACT GROUP, a leading provider of IT services for the upper mid-sized-market companies, corporations and public institutions, is acquiring JOIN(+), an experienced consulting firm in the field of Big Data & AI.

Referenz

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.

novaCapta

Referenz

Referenz

Stadt Zug: With Valo and Teams into the Swiss Cloud

Approximately one year of planning, clarifying discussions with Microsoft, making preparations, waiting for Swiss data centers – and then it was finally time: The city of Zug was able to take the next big step towards digitalization and move into the Swiss cloud.

TIMETOACT GROUP

Branche

Branche

Paths to the cloud for insurers

Cloud ist die Blaupause für eine moderne Nutzung von IT-Ressourcen. Doch traditionell scheuen viele Versicherer den Weg in die Cloud. Befürchtet werden Kontrollverlust oder fehlende Sicherheit für vertrauliche Daten. Doch all dies sind Themen, die technisch und organisatorisch gelöst sind. Es überwiegen die Vorzüge einer flexiblen und kostengünstigen Architektur.

Blog

Blog

11 reasons to switch to Google Workspace

There are many good reasons to switch to Google Workspace. We have summarized the 11 most important ones for you here.

Produkt

Jira Service Management

Powerful and intuitive service management solution for IT and service teams

TIMETOACT GROUP

Service

Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

TIMETOACT GROUP

Referenz

Bundled expertise for fast mail migration to M365

Based on the ten-year partnership with TIMETOACT, the experts supported the mail migration from Lotus Notes Domino to M365 - together with novaCapta. As a Managed Service Partner, TIMETOACT continues to ensure optimal functionality of the mail system.

TIMETOACT GROUP

Branche

Insurance

Insurance companies live by making a promise to people - and that promise is security. Crucial to success is not only the mastery of new technologies and new forms of collaboration, but above all a change in corporate culture.

News

Welcome: Jimmy Areias joins our US team

We are pleased to welcome Jimmy Areias as the new strategic account manager for the US market at catworkx! With 17 years of experience in supporting companies in various industries, Jimmy brings a deep expertise in optimizing work processes and implementing Atlassian solutions.

Referenz

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.

TIMETOACT

Technologie

Timechanger: Bulk changes to worklogs in Jira Datacenter

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.With our Timechanger plugin, you can move worklogs in Jira Datacenter to another issue and another account via bulk change.

Bernhard SchauerBlog

Blog

ADRs as a Tool to Build Empowered Teams

Learn how we use Architecture Decision Records (ADRs) to build empowered, autonomous teams, enhancing decision-making and collaboration.

Event

Gemini at Work – AI Action in Zürich & Berlin

Learn how Gemini for Google Workspace is revolutionizing the way organizations work. Learn about real-world use cases and experience the power of AI.

Event

catworkx at itSMF Deutschland

Join catworkx at itSMF Germany, the largest German-speaking service management community. Connect with experts and explore the latest trends.

Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

Event

Event

We are 2024 Google Cloud Sales Partner of the Year - Alps!

We are proud to announce that we have won the prestigious 2024 Google Cloud Sales Partner of the Year - Alps Award!

App

Teamworkx Issue Picker for Jira

How to make issue linking smarter: The "Teamwork Issue Picker" app enables the selection and linking of issues based on defined JQL queries and link types, including copying field values and various display options.

Event

Service Space 2025 - The Conference for Service Management

Discover the future of Service Management at Service Space 2025 in Vienna! Meet catworkx and learn about innovative solutions with Atlassian.

TIMETOACT GROUP

Unternehmen

Directions to TIMETOACT GROUP in Cologne

Whether you travel by car, train or plane, we will show you the best way to get to the Mediaparkt in Cologne.

Training

Jira Automation (Cloud)

Over the course of the Jira Automation training participants will learn how to reduce project complexity through well-designed automations. With automation in Jira Cloud, you can create automation rules based on dozens of triggers, increasing the value of Jira and empowering your entire team to manage process consistency and productivity.

TIMETOACT

Kompetenz

Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

Referenz

Efficient fleet management due to scalable platform

X-INTEGRATE enables innovative business models for the fleet business by building a transaction-secure and scalable technology platform. Read more.

TIMETOACT

Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT

Service

Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

TIMETOACT

Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

TIMETOACT

Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT

Service

Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

TIMETOACT

Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

TIMETOACT

Service

Service

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

Jobs

Jobs

Why catworkx?

We have a lot going for us: an open corporate culture, varied projects, a team-oriented working environment, flat hierarchies ...

TIMETOACT

Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

TIMETOACT

Service

Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

TIMETOACT

Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT

Referenz

Semper uses TIMETOACT Vacation Manager as SaaS

Maximum convenience in vacation management: educational institution benefits from user-friendliness of M365-compatible TIMETOACT solution.

TIMETOACT

Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT

Referenz

Heras: Microsoft cost savings despite price increase

in order to save costs for Microsoft Azure and Microsoft 365, Heras chose the TIMETOACT cost optimization approach for Microsoft.

TIMETOACT

Service

Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

TIMETOACT

Service

Service

Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT

Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT

Service

Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT

Technologie

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

TIMETOACT

Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

TIMETOACT

Referenz

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

TIMETOACT

Service

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

TIMETOACT

Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT

Technologie

IBM License Metric Tool (ILMT)

The IBM License Metric Tool (ILMT) is provided free of charge by IBM to ensure monitoring of IBM software in virtualized environments.

TIMETOACT

Technologie

IBM Cloud Pak for Data

The Cloud Pak for Data acts as a central, modular platform for analytical use cases. It integrates functions for the physical and virtual integration of data into a central data pool - a data lake or a data warehouse, a comprehensive data catalogue and numerous possibilities for (AI) analysis up to the operational use of the same.

TIMETOACT

Service

Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

TIMETOACT

Referenz

Interactive online portal identifies suitable employees

TIMETOACT digitizes several test procedures for KI.TEST to determine professional intelligence and personality.

TIMETOACT

Technologie Übersicht

Consulting for IBM products

IBM Software & Consulting with passion and experience – you can rely on us. Services relating to IBM Software Solutions have always been an integral part of our offer.

TIMETOACT

Service

Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.

TIMETOACT

Technologie

Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

Lösung

Migrate to the Google Cloud with CLOUDPILOTS

Migrate easily to the Google Cloud Platform with Cloud Pilots. Reduce costs, enhance security, optimize scalability, and modernize your workloads.

TIMETOACT

Service

Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

TIMETOACT

Service

Service

Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

TIMETOACT

Referenz

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT

Technologie

Pimcore als Open Source Software Platform

Pimcore is a free-to-use open source software platform and is already used effectively in many corporate fields. With Pimcore, your classic day-to-day business problems with portals and websites are easily solved as we tailor the platform to your specific business requirements.

TIMETOACT

Kompetenz

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

TIMETOACT

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No Tag

Atlassian Products

The Australian software manufacturer Atlassian offers you a wide range of products for the most diverse tasks. The individual products are designed for both small teams and large companies and are intended to help you digitize your company.

TIMETOACT

No Tag

Jira software from Atlassian

Jira software helps teams from a wide range of disciplines streamline their processes and handle tasks in a more organized way. Jira offers several solutions, methodologies, and deployment options designed specifically for software, IT, business, ops, and other teams in your organization.

Training

Jira Administration Part 1 (Data Center)

Over the course of the training "Jira Administration Part 1 (Data Center)" participants learn the most important steps for setting up a Jira instance (Jira Core, Jira Software or Jira Service Management).

TIMETOACT

Service

Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

TIMETOACT

Service

Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

Event

Atlassian Platform Workshop in Vienna: catworkx modernizes y

The Atlassian world is constantly evolving, opening up new opportunities for companies to work more efficiently and successfully. But with new features and licensing models come new challenges. How can you optimize the total cost of ownership, eliminate shadow IT and realize the full value of your Atlassian products?

TIMETOACT

Technologie