Datum
Auf Anfrage
2 Stunden
Veranstaltungsort
Online-Schulung
Preise
120,00 €
Zielsetzung
Diese Schulung befähigt Mitarbeitende zur erweiterten Administration Ihrer Freshdesk Umgebung.
Zielgruppe
Freshdesk Administratoren mit grundlegender Systemkenntnis.
Inhalte
Fokus auf:
-Verwaltung der Wissensdatenbank
-Nutzung von Automatisierungen
-Konfiguration benutzerdefinierter Objekte
-Portalanpassung und Multi-Product Helpdesk
-KI-Unterstützung durch Freddy
-Verwaltung der Wissensdatenbank
-Nutzung von Automatisierungen
-Konfiguration benutzerdefinierter Objekte
-Portalanpassung und Multi-Product Helpdesk
-KI-Unterstützung durch Freddy
Voraussetzungen
Grundlegende Kenntnisse der Freshdesk-Administration. Es wird über Google Meet
geschult.
Ihr Kontakt
Kerstin Dosin
Anmeldung
Kontakt
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Freshdesk Admin I
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Freshdesk Admin I
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Freshdesk Admin II
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Freshservice Admin
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Freshworks (Freshdesk / Freshservice) New Hire
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Freshservice Admin
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Knowledge Management in Freshservice
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Freshworks Q&A
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IT Asset Management in Freshservice
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IT Change Enablement in Freshservice
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Freshworks (Freshdesk / Freshservice) New Hire
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Teams Basics 1: Überblick und erste Schritte
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Teams Basics 2: Strukturiert arbeiten mit Teams und Kanälen
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Teams Basics 3: Arbeiten mit OneDrive SharePoint und Co
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Teams Basics 4: Arbeiten mit OneNote Planner Wiki und Co
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Microsoft Teams - Meetings erfolgreich leiten
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SharePoint Online für Anwender und Administratoren
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Angular Grundlagen
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Orientierung Agilität
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RESTful APIs
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Angular Vertiefung
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HCL Connections Anwender Webinare Teil 1 bis 6
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Cloud Enabling Workshop
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Führen in Zeiten von Veränderung - kompakt
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Neue Software & begeisterte Mitarbeitende. Kein Widerspruch!
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IBM Cognos Analytics – Überblick und neue Funktionen
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IBM Cognos Analytics – Self-Service Reporting
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IBM Cognos Analytics – Administration
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IBM Planning Analytics - Grundlagen
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Java Grundlagen
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Kubernetes Grundlagen
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OCI-Container und Docker-Grundlagen
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Microsoft Power BI Desktop
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Quarkus Grundlagen
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RPG-Programmierung - Kompaktschulung
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Spring Boot Grundlagen
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Spring Data JPA Vertiefung
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Talend Data Integration – Basics
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Talend Data Integration – Advanced
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Building modern & responsive Web Applications with xPages
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Basic 1: Data Science 4 C-Level (Basic Level)
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IBM Planning Analytics - Administration
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IBM Planning Analytics - Entwickler
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HCL Connections Administration + CAT + HCEC
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HCL Domino on Linux Systemadministration
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Domino REST & Co
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Google Workspace Einführung
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Google Workspace Vertiefung (Teil 1)
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Google Workspace Vertiefung (Teil 2)
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Google Workspace für Administratoren
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Grafana Grundlagen
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Grafana Dateninput
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Grafana Dashboarding (Teil 1)
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Grafana Dashboarding (Teil 2)
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Grafana Alerting
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Grafana Instrumentierung
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Grafana Cloud Enterprise Features
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Domino Leap Teil 1 Einführung in die LowCode App-Gestaltung
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Domino Leap Teil 2 Workflow Applikationen
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Domino Leap Teil 3 Über Leap hinaus - Wo liegen die Grenzen
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Datenbank-Strukturen für Domino
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Freshworks Q&A
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IT Asset Management in Freshservice
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IT Change Enablement in Freshservice
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Knowledge Management in Freshservice

Advanced Admin
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Advanced Admin Features

Advanced Admin Trial

Advanced Admin 1.7

Advanced Admin AGB
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IBM Cognos Analytics – Überblick und neue Funktionen
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Domino REST & Co
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Building modern & responsive Web Applications with xPages
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IBM Cognos Analytics – Überblick und neue Funktionen
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IBM Cognos Analytics – Self-Service Reporting
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IBM Cognos Analytics – Self-Service Reporting
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IBM Cognos Analytics – Administration
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IBM Cognos Analytics – Administration
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IBM Planning Analytics - Grundlagen
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IBM Planning Analytics - Grundlagen
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Microsoft Power BI Desktop
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Talend Data Integration – Basics
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Talend Data Integration – Basics
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Talend Data Integration – Advanced
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Talend Data Integration – Advanced
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Führen in Zeiten von Veränderung - kompakt
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Führen in Zeiten von Veränderung - kompakt
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HCL Domino on Linux Systemadministration
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Grafana Dashboarding (Teil 1)
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Grafana Dashboarding (Teil 1)
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Grafana Dashboarding (Teil 2)
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Grafana Dashboarding (Teil 2)
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Grafana Alerting
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Grafana Alerting
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Grafana Instrumentierung
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Grafana Instrumentierung
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Grafana Cloud Enterprise Features
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Grafana Cloud Enterprise Features
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Microsoft Power BI Desktop
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