Freshservice Admin


Dauer

2,5 Stunden

Preise

120,00 €

Zielsetzung

Diese Schulung befähigt Mitarbeitende zur grundlegenden Administration ihrer Freshservice Umgebung.

Zielgruppe

Freshservice-Administratoren mit grundlegender Systemkenntnis.

Inhalte

-Konfiguration (mehrerer) Eingangskanäle für Supportanfragen
-SLA-Richtlinien und Geschäftszeiten
-Agenten, Gruppen und Ticket-Routing
-Benutzerdefinierte Felder in Formularen, Vorlagen und Benachrichtigungen
-Reporting Basics
-Workflow Basics

Voraussetzungen

Vorkenntnisse werden nicht benötigt. Es wird über Google Meet geschult.

Ihr Kontakt

Kerstin Dosin
Kerstin Dosin
Schulungen, VertriebTIMETOACT Kontakt
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Freshservice Admin

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Knowledge Management in Freshservice

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IT Asset Management in Freshservice

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IT Change Enablement in Freshservice

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Knowledge Management in Freshservice

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IT Asset Management in Freshservice

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IT Change Enablement in Freshservice

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Freshdesk Admin I

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Freshdesk Admin II

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Freshworks (Freshdesk / Freshservice) New Hire

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Freshdesk Admin II

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Freshworks Q&A

Produkt
Das beste Administrationstool für Google Workspace
Produkt

Advanced Admin

Das beste Administrationstool für Google Workspace Admins.

Produkt
Google Workspace administration
Produkt

Advanced Admin Features

Alle Funktionen wurden so entwickelt, dass ihre Simplizität im Vordergrund steht und, sonst umständliche Aufgaben, rasch durchführbar werden.

Offering
Google Workspace macht glücklich
Offering

Advanced Admin Trial

Über den Marketplace kann jeder, der sich für Advanced Admin interessiert, dieses 14 Tage lang kostenfrei testen.

News
Advanced Admin ist ein Add-on für Google Workspace / G Suite
News

Advanced Admin 1.7

Advanced Admin hat ein neues Update, ein Make-Over und verbesserte Funktionen. Lest hier, welche Neuerungen Advanced Admin 1.7 mit sich bringt und wie Nutzer profitieren.

No Tag
CLOUDPILOTS, Google Workspace, G Suite, Google Cloud, GCP, MeisterTask, MindMeister, Freshworks, Freshdesk, Freshsales, Freshservice, Looker, VMware Engine
No Tag

Advanced Admin AGB

Diese Advanced Admin Vereinbarung wird zwischen CLOUDPILOTS Software & Consulting GMBH, einem Unternehmen mit Sitz im Mediapark 5, 50670 Köln, Deutschland, und der diesen Bedingungen zustimmenden Rechtspersönlichkeit ("Kunde") getroffen. Diese Vereinbarung tritt mit der Annahme des Angebotes in Kraft.

Referenz
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