Freshdesk Admin II


Dauer

2 Stunden

Preise

120,00 €

Zielsetzung

Diese Schulung befähigt Mitarbeitende zur erweiterten Administration Ihrer Freshdesk Umgebung.

Zielgruppe

Freshdesk Administratoren mit grundlegender Systemkenntnis.

Inhalte

Fokus auf:
-Verwaltung der Wissensdatenbank
-Nutzung von Automatisierungen
-Konfiguration benutzerdefinierter Objekte
-Portalanpassung und Multi-Product Helpdesk
-KI-Unterstützung durch Freddy

Voraussetzungen

Grundlegende Kenntnisse der Freshdesk-Administration. Es wird über Google Meet geschult.

Ihr Kontakt

Kerstin Dosin
Kerstin Dosin
Schulungen, VertriebTIMETOACT Kontakt
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No Tag
CLOUDPILOTS, Google Workspace, G Suite, Google Cloud, GCP, MeisterTask, MindMeister, Freshworks, Freshdesk, Freshsales, Freshservice, Looker, VMware Engine
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