Dauer
2 Stunden
Preise
90,00 €
Zielsetzung
Diese Schulung bietet Ihren Mitarbeitenden eine Übersicht über das Modul Change Enablement in Freshservice.
Zielgruppe
Freshservice Agenten und Administratoren mit grundlegender Systemkenntnis.
Inhalte
Fokus auf:
-Grundlagen Change Enablement Practice
-Changes und deren Synergien mit anderen Objekten/Prozessen
-Change Lifecycle
-Change Advisory Boards und Change Kalender
-Workflows für Changes
-Grundlagen Change Enablement Practice
-Changes und deren Synergien mit anderen Objekten/Prozessen
-Change Lifecycle
-Change Advisory Boards und Change Kalender
-Workflows für Changes
Voraussetzungen
Grundlegende Systemkenntnisse, grundlegende Kenntnisse im Change Enablement. Es
wird über Google Meet geschult.
Ihr Kontakt
Kerstin Dosin
Kontakt
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IT Change Enablement in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IT Asset Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshservice Admin
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Knowledge Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IT Asset Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshservice Admin
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Knowledge Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks (Freshdesk / Freshservice) New Hire
![](/CPL/CPL-X/Freshworks/29057/image-thumb__29057__MediumTileGrid-item-main-s1-3/funny-red-haired-female-teenager-with-bun-wearing-casual-shirt-having-joyful-expression-closing-one-her-eyes-with-pleasure-opening-widely-mouth-having-broad-smile-isolated.jpg)
Freshservice für Effizienz: Change Enablement im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks (Freshdesk / Freshservice) New Hire
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin I
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin II
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks Q&A
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Webinar IT-Sicherheitskoordinator/in
![](/ARS/News/25756/image-thumb__25756__MediumTileGrid-item-main-s1-3/ARS_Cloud-Enablement_Workshops.jpg)
Cloud Enablement für IT-Organisationen
![Holzsteg ins Meer führend Holzsteg ins Meer führend](/EDC/1%20Landschaft%20-%20Holiday%20-%20Urban/8106/image-thumb__8106__MediumTileGrid-item-main-s1-3/Holzsteg%20ins%20Meer.jpg)
Cloud Enablement für IT-Organisationen als Online-Schulung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Modul 1: IT-Security-Beauftragter
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Modul 2: IT-Security-Manager
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Modul 3: IT-Security-Auditor
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin I
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin II
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks Q&A
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Change Management – den Mensch im Fokus
![](/WCA/Banner%20Bilder%20%28Ebene%203%29/30769/image-thumb__30769__MediumTileGrid-item-main-s1-3/people_enablement_Banner.jpg)
People Enablement & Leadership
![Zwei Frauen schauen gemeinsam auf einen Bildschirm](/NOV/Images/Blog/Fallback_Titelbilder/1290/image-thumb__1290__MediumTileGrid-item-main-s1-3/TeamworkB%C3%BCro.jpg)
Change Management in IT-Projekten
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Webinar IT-Sicherheitskoordinator/in
![](/CPL/CPL-X/Freshworks/29056/image-thumb__29056__MediumTileGrid-item-main-s1-3/attractive-joyful-curly-haired-woman-makes-triumph-dance-feels-like-winner-dressed-elegant-clothes-celebrates-personal-achievements-isolated-pink-background-finally-i-reached-my-goal.jpg)
Freshservice-Optimierung bei ATU
![Lupe im Labor Lupe im Labor](/EDC/1%20Pharma/9308/image-thumb__9308__MediumTileGrid-item-main-s1-3/Lupe%20im%20Labor.jpg)
Change Control Management
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Workshop Advanced JavaScript
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
JavaScript Bibiliotheken Frameworks & Tools
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Webseiten Performance
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Responsive Web Design Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Search Engine Optimization (SEO)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Teams Basics 4: Arbeiten mit OneNote Planner Wiki und Co
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Microsoft Power Automate (Flow): Hands-On für Einsteiger
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Datenbank-Strukturen für Domino
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Workshop – HCL Sametime Chat und Konferenzlösung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Microsoft Active Directory für Administratoren
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Node.js - Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
React - Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
SCRUM - Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Teams Basics 1: Überblick und erste Schritte
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Teams Basics 2: Strukturiert arbeiten mit Teams und Kanälen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Teams Basics 3: Arbeiten mit OneDrive SharePoint und Co
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Confluence Essentials (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Confluence Administration (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 1 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 2 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 1 (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 2 (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Essentials with Agile Mindset (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Essentials with Agile Mindset (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Automating Administration with PowerShell
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Microsoft Azure Administrator
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Powershell für Systemadministratoren
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Cypress Workshop für Einsteiger
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Microsoft Teams - Meetings erfolgreich leiten
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
SharePoint Online für Anwender und Administratoren
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Microsoft 365 Messaging Administrator - Exchange Online
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Microsoft Teams Administrator (Associate)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Webinar Datenschutzkoordinator/in
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Projekte zum Erfolg führen: Projektmanagement kompakt
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Google Workspace Einführung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Google Workspace Vertiefung (Teil 1)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Google Workspace Vertiefung (Teil 2)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Google Workspace für Administratoren
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Mendix Architektur und Deep Dive Workshop
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Basic 1: Data Science 4 C-Level (Basic Level)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Basic 2: Python Basics
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Basic 3: Introduction to Machine Learning
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Basic 4: Visualization with Plotly & App creation with Dash
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Intermediate 1: Machine Learning - Supervised Methods
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Intermediate 2: Machine Learning - Unsupervised Methods
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Orientierung Agilität
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Kanban Training
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 1: Introduction to Neural Networks & Deep Learning
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 2: Deep Learning with Keras
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 3: Introduction to Reinforcement Learning
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 4: Computer Vision Open CV
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 5: Introduction to Natural Language Processing
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Advanced 6: Advanced Topics in Natural Language Processing
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Workshop – HCL Traveler Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Scrum Training
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Grafana Dateninput
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Grafana Dashboarding
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Grafana Alerting/Reporting
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Grafana Instrumentierung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Grafana Cloud Enterprise Features
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Using LotusScript in Domino Applications
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)